Joviyown Lee
Las Vegas,USA
Summary
Dedicated Medical Office Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Overview
24
24
years of professional experience
Work History
Surgery Coordinator
Universal Health Systems
10.2020 - Current
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Direct Support Professional Caregiver
Chrysallis
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
Admin Coordinator
Next Generation
01.2016 - 09.2020
- Evaluated program performance against expectations
- Directed improvement plans
- Managed operations in accordance with budget requirements
- Maintained compliance with company and legal requirements
- Completed quarterly and yearly audits
- Cultivated productive leadership team to drive improvements
- Reviewed program needs and recruited qualified staff
- Maximized employee retention by creating positive work environment
- Managed office inventory and placed new supply orders
- Updated employee paperwork and records
- Scheduled appointments and maintained master calendar
- Coordinated logistics for corporate events
- Oversaw training and daily performance of staff
- Set up new files and assigned tracking numbers
Associate Patient Care Coordinator
Southwest Medical Associate
08.2014 - 05.2016
- Provided administrative support for three physicians
- Scheduled radiology exams for patients
- Resolved and clarified issues with patient medications and collaborated with local pharmacies
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information, collected copays and verified insurance
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature
- Read and recorded temperature, pulse and respiration
- Observed and documented patient status and reported patient complaints to the case manager
- Prepared patient rooms prior to their arrival
- Collected urine and fecal samples
- Cleaned and organized patients' living quarters
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Kept facility stocked with necessary supplies, equipment and instruments
- Performed routine tests such as urine dip stick, vision and hearing tests
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
Associate Clinical Administrative Coordinator
Southwest Medical Associates
07.2005 - 08.2014
- Scheduled patient appointments
- Completed registration quickly and cordially for all new patients
- Accurately entered procedure codes, diagnosis codes and patient information into billing software
- Quickly responded to staff and client inquiries regarding CPT codes
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information, collected copays and verified insurance
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature
- Posted charges, payments and adjustments
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans
- Performed quality control of the data entry system to verify that claims and payments were posted correctly
Medical Records Rep
Southwest Medical Associates
11.2000 - 07.2005
- Obtained information by contacting appropriate personnel or patients
- Scanned incoming documentation
- Pulled patient charts for upcoming appointments
- Typed medical orders for procedures and laboratory tests
- Consolidated diverse medical records
- Assigned patients to correct diagnosis-related groups
- Followed-up with insurance companies and individuals to resolve discrepancies
- Maintained complete confidentiality in accordance with organization and legal requirements
- Updated daily logs to track information movements
- Purged outdated files
- Kept department clean, organized and professional
- Maintained 100% compliance with all hospital and government regulations
Education
Bachelor of Science - Human Services
Grand Canyon University
Phoenix, AZ05-2026
Nursing Assistant -
Purrfect Nursing
Las Vegas, Nv01.2012
High School Diploma -
Mojave High School
Las Vegas, Nv01.2000
Skills
- Charting expertise
- Medical terminology knowledge
- Understands medical procedures
- Medical Assisting specialist
- Trained in grooming and bathing assistance
- Strong medical ethic
- Computerized charting specialist
- Documentation procedures expert
- Problem resolution ability
- Trained in catheter change and preparation
- Extensive medical terminology knowledge
- Quick problem solver
- Chart preparation/filing aptness
- AED certification
- Alphabetical/numerical filing mastery
- CPR/BLS certified
- Radiology Scheduler
- Talent in obtaining/charting vital signs
- Obtained and Processed Referrals
- Data entry
- Administrative support
- ICD-9 coding experience
- Strong organizational skills
- Disability awareness
- Emotional support
- Meal preparation
- Personal hygiene assistance
- Transportation assistance
- Community integration
- Patient care
Languages
English
Timeline
Direct Support Professional Caregiver
Chrysallis
05.2023 - Current
Surgery Coordinator
Universal Health Systems
10.2020 - Current
Admin Coordinator
Next Generation
01.2016 - 09.2020
Associate Patient Care Coordinator
Southwest Medical Associate
08.2014 - 05.2016
Associate Clinical Administrative Coordinator
Southwest Medical Associates
07.2005 - 08.2014
Medical Records Rep
Southwest Medical Associates
11.2000 - 07.2005
Nursing Assistant -
Purrfect Nursing
High School Diploma -
Mojave High School
Bachelor of Science - Human Services
Grand Canyon University
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