Sheker G
Las Vegas,USA
Summary
Sr Technical Lead Engineer with 21+ years of experience and top-notch abilities in organization workflow, complex problem solving, self-motivated, adaptable, personable, accurate decision-making based on sound judgment and analytical abilities. Dedicated to learning, growing, and succeeding in a difficult IT environment. Excellent track record of increasing customer satisfaction and driving overall operational improvements.
Overview
23
23
years of professional experience
Work History
Sr IT Technical Project Manager
Rexel USA
04.2023 - Current
- Lead cross-functional project meetings with technical teams and management to drive alignment, track progress, and ensure timely decision-making.
- Plan, manage, and communicate all phases of test activities, ensuring coverage, quality, and adherence to project timelines.
- Oversee end-to-end project execution, including planning, implementation, risk management, and delivery of key milestones.
• Collaborate with the Production/Run team to troubleshoot, triage, and resolve production incidents, ensuring minimal downtime and smooth operations. - Ensure all technical documentation is created, updated, and maintained in compliance with organizational standards, and properly stored on collaborative platforms for team accessibility.
- Apply strong understanding of distributed systems, networking protocols, system architecture, and transaction processing to support solution design, testing, and issue resolution.
- Demonstrate excellent communication and interpersonal skills when engaging with stakeholders, technical teams, and leadership.
Sr Technical Lead Engineer
MGM Resorts International
04.2012 - 04.2023
- Led end-to-end development, upgrade, and migration of enterprise application integration projects, ensuring seamless delivery across multiple systems.
- Gathered requirements, defined scope, built project schedules, and managed budgets/timelines to ensure on-time and on-budget execution.
- Served as SME for MGM Loyalty Rebranding (Non-Gaming Loyalty) and key enterprise systems including Opera, Patron, and Loyalty platforms.
- Designed and deployed scalable, highly available Azure architectures using Function Apps, App Services, Service Bus, APIM, Event Hub/Grid, Redis, AKS, ARM templates, and Azure Networking.
- Migrated 60+ services from on-prem to Azure with zero downtime and no client-impacting changes, ensuring full production stability.
- Collaborated with Fiserv and FreedomPay to integrate and optimize payment processing for MGM digital channels.
- Managed enterprise integration platforms including TIBCO BW, BE, EMS, Hawk, Adapters, and ActiveSpace.
- Implemented secure cloud solutions using OAuth/token-based authentication, RBAC, VNets, NSGs, and subscription-level controls.
- Leveraged Azure DevOps, Jira, and XRay for CI/CD, test automation, defect tracking, and generating project-level dashboards/metrics.
- Utilized monitoring platforms (Azure Monitor, AppDynamics, Grafana, Zabbix) to proactively identify issues and maintain high availability.
- Conducted technical team meetings, resolved cross-functional blockers, and ensured smooth communication with stakeholders and leadership.
- Demonstrated strong problem-solving skills, quickly identifying root causes and implementing permanent solutions to maintain business continuity.
Sr Lead Professional
TIBCO Software Inc.
04.2010 - 03.2012
- Collaborated closely with project teams to rapidly identify, troubleshoot, and resolve technical issues.
- Designed, documented, and executed system upgrade procedures, patch management processes, and backup strategies; authored training manuals for end users.
- Developed technical architecture proposals for third-party software enhancements and system integrations.
- Built and analyzed data models to support application logic, reporting, and integration workflows.
- Partnered with support teams to resolve urgent client issues, ensuring timely and effective technical solutions.
- Worked extensively with HTTP/HTTPS APIs for system integration, data exchange, and application workflows.
- Led a multi-national team of junior developers, fostering collaboration and elevating overall technical capability.
- Created and maintained accurate network documentation and Visio diagrams to support operational clarity and architectural planning.
- Implemented robust logging and error-handling mechanisms to significantly reduce Mean Time to Resolution (MTR) for incidents and strike calls.
- Performed system analysis and design to ensure scalable, maintainable, and high-performing solutions.
- Applied strong understanding of ETL processes to support data migration, transformation, and integration scenarios.
- Configured servers and services in High Availability (HA) and Load Balancing (LB) modes to improve system resilience and performance.
- Developed shell scripts to automate installation, monitoring, and maintenance of various software products.
Sr Application Developer/Administrator
PepsiCo
07.2009 - 04.2010
Sr Tibco Administrator
Liberty Mutual (Safeco Insurance)
06.2008 - 07.2009
Tibco Lead
CISCO
11.2007 - 06.2008
Sr Tibco Developer
Judicial Council of California
06.2007 - 11.2007
Tibco Developer
Yahoo! Inc
01.2007 - 06.2007
Tibco Developer
CISCO
11.2005 - 01.2007
Java Developer
ITOSS
04.2003 - 12.2003
Education
Master of Science -
University of Bridgeport
Connecticut, USA01.2005
Bachelor of Technology - undefined
Jawaharlal Nehru Technological University
Telangana, India01.2003
Skills
- Collaborative team development
- Analytical problem solving
- Interpersonal communication
- Adaptable skill set
- Operational Improvement
- Effective time management
- Critical Thinking
- Technical expertise
- Systematic troubleshooting
- Operational improvements
Accomplishments
- Successfully built an application within Loyalty program which was awarding incorrect Tier Credits and Points to customers, saving the organization $25M.
- Extensively worked on improving Oracle reservation system helping 1800+ customers/week showing reservations on time and reduce manual overhead.
- High Memory Issue requiring 100's of servers to be restarted extending the downtime to more than 20hrs including Apps restart but was able to come up with a solution reducing downtime to ~4hrs, saving thousands of dollars, labor and improved customer experience.
- Proactively worked on F&B issue for NY Empire City Casino before even they know saving 100's of customers/day to earn Tier Status on time.
- Identified, Coordinated and Resolved issue for Organization and Expedia partner which lasted for more than 3years where reservations missing routings causing severe customer impact and operational overhead.
- Worked on Resolving Liability and Compliance issue for MGM worth $2M to exclude Alcohol purchases from earning Reward Points as per State regulations.
- Many More ...
Timeline
Sr IT Technical Project Manager
Rexel USA
04.2023 - Current
Sr Technical Lead Engineer
MGM Resorts International
04.2012 - 04.2023
Sr Lead Professional
TIBCO Software Inc.
04.2010 - 03.2012
Sr Application Developer/Administrator
PepsiCo
07.2009 - 04.2010
Sr Tibco Administrator
Liberty Mutual (Safeco Insurance)
06.2008 - 07.2009
Tibco Lead
CISCO
11.2007 - 06.2008
Sr Tibco Developer
Judicial Council of California
06.2007 - 11.2007
Tibco Developer
Yahoo! Inc
01.2007 - 06.2007
Tibco Developer
CISCO
11.2005 - 01.2007
Java Developer
ITOSS
04.2003 - 12.2003
Bachelor of Technology - undefined
Jawaharlal Nehru Technological University
Master of Science -
University of Bridgeport
SOFTWARE EXPOSURE
Query Languages Enterprise Software Operating Systems
Programing Languages
C, C++, .Net, Java
SQL, PL/SQL, KQL, JQL
SAP, TIBCO Suite of Products, Siebel, Oracle Apps, Azure, Azure DevOps, AWS, Jira, GitHub, Oracle DB, MS SQL Server, DB2, Cosmos DB, Apigee, Service Now, CA Service Desk, AppDynamics, Grafana, Zabbix, X-Ray
Windows, Linux, HP-UX, Solaris
ADDITIONAL INFORMATION
- Worked with teams across organization like Security/Wintel/Linux/DBA etc., on performance or app related issues.
- Enhance Disaster Recovery plans for several applications and lead IT in execution of Disaster Recovery Procedures.
- Part of CAB approval for safe and smooth transition of patches/services to go Live.