Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Languages
Languages
Affiliations
References
Timeline
Generic

Richard Garcia

Vacaville

Summary

Diverse business professional who strives to make core business functions perform to their best potential and produce results that aim to accomplish company goals and objectives. I'm always open to opportunities to partner with growth-oriented companies that put an emphasis on teamwork, team building, and career-building. My experience covers a diverse range of business functions, from manual warehouse labor and distribution activities; operating warehousing equipment/vehicles; and holding various roles in an corporate environment such as Quality Assurance, Manufacturing, Customer Service and CS Management, Warranty Management, Product Liability, Accounting, and Ocean Freight management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sr. Consumer Relations Manager

Meyer Corporation U.S.
Fairfield
06.2023 - Current
  • Focused on process optimization: led initiatives to improve customer service operations, warranty fulfillment, and implementing enhanced workflows, automation, and reporting tools to drive efficiency and scalability.
  • Partnered with executive leadership, legal teams, and risk management to develop policies that balance consumer protection and corporate interests, while reducing liability risks.
  • Cross-Functional Team Development: Mentored and developed high-performing teams, fostering a culture of accountability and continuous improvement within the customer service and claims departments.
  • Leveraged customer insights, claims data, and industry trends to optimize policies, enhance consumer satisfaction, and reduce operational costs.
  • Similarly, in my management capacity, I gained more autonomy in the allocation of resources, staffing, and budget planning to align with organizational goals and improve customer support operations.

Consumer Relations Manager

Meyer Corporation U.S.
Fairfield
10.2018 - 06.2023
  • Absorbed and performed various essential duties in my previous capacity as a supervisor.
  • Oversaw all aspects of the call center, email support desk, chat, and warranty operations, ensuring seamless customer service, efficient issue resolution, and compliance with company policies; managed team performance, optimized workflows, and collaborated with cross-functional departments to enhance the customer experience and operational efficiency.
  • Planned and controlled department's budget, which covers our warranty coverage, supplies, meals/entertainment, staffing, overtime, and software.
  • Ensured that the budget was funded, with strict spending controls, and rolled over any unused funds to future months.
  • Managed high-tier product liability claims, including pre-litigation and insurance cases, by directly addressing consumer concerns, collaborating with Legal, QA, and internal stakeholders to evaluate claims, mitigate risk, and drive resolution strategies, while balancing consumer safety and company integrity to align with regulatory standards and protect brand reputation.

Consumer Relations Supervisor

Meyer Corporation U.S.
Fairfield
12.2016 - 10.2018
  • Performed all duties assigned in the previous role as Lead Representative.
  • Responsible for evaluating team and agent performance by using our SLA statistics to measure call-center performance, email responsiveness, and chat engagement.
  • Implemented regular and timely reports to distribute to key stakeholders across the company, and provided comprehensive summaries of our department's service performance.
  • Continuously analyze the state of the department, and formulate suggestions for the continued improvement of the Consumer Relations department, as well as presenting them to senior management.

Consumer Relations Lead Representative

Meyer Corporation U.S.
Fairfield
11.2015 - 12.2016
  • Managed day-to-day activities, schedule, and performance of the call center representatives.
  • Promptly managed and responded to all consumer inquiries via all communication channels, including phone, e-mail, consumer knowledge base, Marketplace, social media, live chat, fax, and mail.
  • Resolved escalated consumer issues in a professional manner.
  • Assisted in monitoring agent's performance through QA reviews of calls, emails, and chat transcripts.
  • Managed and maintained references on the latest product launches and line extensions, as well as assisted in educating call-center staff on new products that our company would service.

Accounting- Import/Export Coordinator

Meyer Corporation U.S.
Vallejo
12.2014 - 11.2015
  • Managed ocean freight and customs duty expenses resulting from the importing of all our cookware and sourced goods originating from factories in Southeast Asia and Europe.
  • Responsible for managing our domestic C-TPAT processes by ensuring that our business holds a C-TPAT Tier 2 status and manages all of our domestic vendors with self-assessments and questionnaires annually.
  • Assisted freight forwarders and customs brokers in coordinating our import/export shipments, insurance claims, and international orders.
  • Worked with the Import/Export Supervisor in maintaining and updating transfer costs, wholesale/retail pricing, case pack, and case cube information of all products distributed by Meyer.
  • Developed and maintained numerous partnerships with members from our key freight forwarders, including Apex Group, OOCL Inc., APL, and US Lines.
  • Also worked extensively with various personnel within the Port of Oakland and developed a close working relationship with terminal managers and officials from Ports America, Trapac, and Oakland International Container Terminal.
  • Maintained a close working relationship with members from customs brokerage firms, including Expeditors International and MGM Customs.
  • Guided Meyer through the worst labor union strike along the West Coast ports, primarily in the Port of Oakland, that resulted in extensive shipment delays, vessel diversions, and alternative transportation arrangements to deliver goods to our customers on time.
  • Daily and weekly reports were provided to key stakeholders at Meyer of all containers in the supply chain, and strategies/action plans were developed to mitigate demurrage and detention costs, and find alternate transportation costs at the lowest rates possible.

Product Liability Assistant

Meyer Corporation
Fairfield
01.2012 - 12.2014
  • Primarily responsible for investigating product liability claims of personal injury, property damage, or food loss alleged from the use of kitchen and cooking goods.
  • Used knowledge of materials, quality, and overall product use to educate consumers on proper use and care.
  • I communicated and worked closely with in-house claims adjusters, the Better Business Bureau, numerous state attorney general offices, and the Consumer Product Safety Commission to address potential liability concerns associated with our products and resolve disputes put forth by consumers alleging loss or damages from the use of their product.
  • Partnered with Warranty and Quality Assurance personnel to develop and maintain data-collecting processes for product returns, with an emphasis on finding potential return trends and quality problems.
  • Conducted extensive analysis and studies on return patterns in order to better understand the performance and durability of our houseware goods.
  • Communicated directly with call center representatives through work meetings and PowerPoint presentations to educate them in areas including the importance of data entry, utilizing our software programs, and new product information.
  • I consulted with senior management and product development members on the various returns and product liability trends among our product assortment, and I produced monthly and quarterly reports on any unusual or important trends, as well as provided recommendations on data-collecting procedures or quality improvement measures.

Quality Assurance Specialist

Meyer Corporation
Vallejo
07.2010 - 12.2012
  • Conducted inspections of first article product samples produced in numerous factories in Southeast Asia and Europe
  • Worked with different departments on test projects, audits, and product reviews and provided recommendations on how to communicate quality assurance findings internally and externally
  • Worked with senior management staff in reviewing test reports, testing projects, discrepant product reports, returns and liability trends
  • Worked closely with senior management and QA colleagues to review and extensively study a product defect that resulted in a CPSC voluntary recall which helped the company address and resolve any discrepancies with safety and quality
  • Collaborated with factories from Asia on discrepant product reports and corrective action measures for products with reported conditions

Inventory Coordinator

Meyer Corporation
Vallejo
03.2009 - 07.2010
  • Utilized software such as JDE, LogPro, and Warehouse Management Systems to conduct inventory audits and maintain inventory accuracy in both Vallejo and Fairfield facilities.
  • Served as acting supervisor of our Inbound/Receiving department, overseeing receipts of inbound container shipments and parcels.
  • Assisted supervisors in training temporary employees and new staff on our work procedures.

Warehouse Operator

Meyer Corporation U.S.
Vallejo
02.2008 - 01.2009
  • Worked in the Direct Fulfillment department handling Internet orders and picking product from various holding areas of warehouse.
  • Assisted in the Reverse Logistics department reworking goods for added value programs, quality discrepancies, and customer requests and special instructions.
  • Handled Inbound operations in processing ocean-freight containers, offloading goods, and transferring the goods into inventory.

Education

Bachelor of Business Administration - BBA - Business Administration and Management, General

University of Phoenix
Fairfield, CA
08.2014

BBA - Business Administration and Management, General

Solano Community College
Fairfield
01.2009

High School Diploma -

Benicia High School
Benicia, CA
01.2007

Skills

  • Customer Engagement
  • Product Liability
  • Warranty Management
  • Remote Team Management
  • Effective Relationship Management
  • Collaborative Team Development
  • Strategic Decision-Making
  • Team Collaboration Across Functions
  • Budget Management Expertise
  • Comprehensive Reporting Analysis
  • Crisis Management and Resolution
  • Training and Coaching
  • Quality Assurance
  • Project Management
  • Effective Complaint Resolution

Certification

Certificate of Seminar Completion

CLM Alliance (Claims and Litigation Management Alliance) - issued September 2014.

Awards

  • Employee of the Month
  • Employee of the Year

Languages

  • Spanish, Full Professional
  • English, Native or Bilingual

Languages

English
Full Professional
Spanish
Professional

Affiliations

  • Issued by Cathy Schreiber · Jul 2023Issued by Cathy Schreiber · Jul 2023Employee of the QuarterEmployee of the QuarterAssociated with MeyerAssociated with Meyer
  • Issued by Jennifer Bledsoe · Jan 2020Issued by Jennifer Bledsoe · Jan 2020Employee of the YearEmployee of the YearAssociated with Meyer CorporationAssociated with Meyer Corporation
  • Issued by Yvonne Iwatsu, Stu Levine, Barry Needleman · May 2015Issued by Yvonne Iwatsu, Stu Levine, Barry Needleman · May 2015Employee of the MonthEmployee of the MonthAssociated with Meyer CorporationAssociated with Meyer Corporation
  • Issued by Helen Calip-Ibatuan and Jennifer Bledsoe · Aug 2013Issued by Helen Calip-Ibatuan and Jennifer Bledsoe · Aug 2013Employee of the MonthEmployee of the MonthAssociated with Meyer CorporationAssociated with Meyer Corporation
  • Issued by Ron Landaker and Ed Blackman · Feb 2011Issued by Ron Landaker and Ed Blackman · Feb 2011Employee of the MonthEmployee of the MonthAssociated with Meyer CorporationAssociated with Meyer Corporation
  • Issued by Monica Pena and Ed Blackman · Jan 2009Issued by Monica Pena and Ed Blackman · Jan 2009Employee of the MonthEmployee of the MonthAssociated with Meyer Corporation U.S.

References

References available upon request.

Timeline

Sr. Consumer Relations Manager

Meyer Corporation U.S.
06.2023 - Current

Consumer Relations Manager

Meyer Corporation U.S.
10.2018 - 06.2023

Consumer Relations Supervisor

Meyer Corporation U.S.
12.2016 - 10.2018

Consumer Relations Lead Representative

Meyer Corporation U.S.
11.2015 - 12.2016

Accounting- Import/Export Coordinator

Meyer Corporation U.S.
12.2014 - 11.2015

Product Liability Assistant

Meyer Corporation
01.2012 - 12.2014

Quality Assurance Specialist

Meyer Corporation
07.2010 - 12.2012

Inventory Coordinator

Meyer Corporation
03.2009 - 07.2010

Warehouse Operator

Meyer Corporation U.S.
02.2008 - 01.2009

Bachelor of Business Administration - BBA - Business Administration and Management, General

University of Phoenix

BBA - Business Administration and Management, General

Solano Community College

High School Diploma -

Benicia High School

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