Operations Support Pharmacy Tech
Midwest Specialty Pharmacy
Chicago, IL
2018 - 04.2021
- Managed patient files, data entry, and maintained medical record accuracy using various computer programs including Microsoft Office systems, EMR, CMR systems and mail-order Rx software.
- Developed, organized, and modified patient profiles into computer systems; to efficiently document and maintain accurate patient information such as health, medications, and insurance details.
- Responsible for successfully monitoring, verifying, and processing 90% of inflowing; in-clinic and mail-order prescription orders.
- Consulted with insurance providers to complete patient claims processing, resolve concerns and reconcile payments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
