Ambar Martinez

• Continually expanded knowledge of the Ford product line
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Demonstrated vehicle features and conducted test drives
• Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service
• Offered comprehensive knowledge of vehicle operations and brand features
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
• Greeted customers on lot and in showroom to answer questions about brand and available inventory
• Prepared purchased vehicles and completed final delivery checks

• Handled all incoming phone calls and internet leads, as well as confirmed sales appointments and performed long-term follow-up on all unsold customers
• Wrote monthly reports of all sold and un-sold leads

• Maintained organized, presentable merchandise to drive continuous sales
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
• Tracked stock using company inventory management software
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Trained and developed new sales team associates in products, selling techniques and company procedures
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Educated customers on promotions to enhance sales

Provided interpretation services to facilitate communication between English speaking coaches and Spanish speaking students.

As a sales associate in a small clothing store my responsibilities included operating the cash register, assisting/advising customers, managing local inventory, advising owner in future inventory decisions based on current sales trends.