Ambar Matos
Orlando
Summary
Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Certified Clinical MA
Advent Health Medical Group
10.2023 - Current
- Supported clinical responsibilities including vital sign assessments, conducting EKGs
- Documented patient history and relevant information in EMR system to ensure accurate physician assessments.
- Monitor and manage incoming messages, lab results, and patient requests in the Epic in-basket system to ensure timely resolution of patient messages and follow up on requests as needed.
- Collaborated with healthcare teams to coordinate patient care and communicate critical information effectively.
- Provided comprehensive support to medical staff by preparing patient charts, handling phone inquiries, and relaying vital information promptly.
- Delivered heart health education and lifestyle change guidance to empower patients in medication adherence.
- Work closely with cardiologists, nurses, and administrative staff to deliver comprehensive patient care.
- Participate in staff meetings and training sessions to enhance skills and knowledge.
Medical Receptionist
Advent Health Medical Group
04.2021 - 10.2023
- Managed front desk operations, delivering exceptional customer service in a fast-paced cardiology environment to support patient experience.
- Scheduled and coordinated patient appointments, ensuring optimal use of physician time and reducing wait times through effective scheduling practices.
- Greeted patients warmly to create a welcoming atmosphere and ensure clarity about their appointments.
- Resolved patient complaints and inquiries efficiently, contributing to high patient satisfaction ratings and fostering long-term relationships.
- Maintained accurate patient records, processed insurance claims, and managed billing inquiries using the Epic electronic medical record (EMR) system.
- Conducted training sessions for new staff on administrative procedures and Epic system usage, improving team efficiency and knowledge retention.
Customer Service
SeaWorld Orlando
Orlando
10.2020 - 03.2021
- Delivered exceptional customer service to guests, creating positive and memorable experiences.
- Handled financial transactions, including cash handling, credit card processing, and daily reconciliations to ensure accuracy and accountability.
- Worked with team members to streamline processes and enhance service delivery, boosting customer satisfaction and encouraging repeat visits.
- Managed inventory levels by ordering stock accurately and ensuring timely delivery, supporting seamless operations.
- Implemented efficient inventory organization systems, enhancing accessibility and reducing waste.
Education
CCMA -
Valencia
10-2024
High School Diploma - General Education
Freedom High School
05-2021
Skills
- First Aid/CPR
- Data entry skills
- Inventory management
- Cash handling
- Planning and organization
- MS Office
- Patient billing
- Supply management
- Bilingual skills Spanish, English, Basic sign language
- Multitasking
- Effective communication
- Willing to go above my station to help others in need
Timeline
Certified Clinical MA
Advent Health Medical Group
10.2023 - Current
Medical Receptionist
Advent Health Medical Group
04.2021 - 10.2023
Customer Service
SeaWorld Orlando
10.2020 - 03.2021
CCMA -
Valencia
High School Diploma - General Education
Freedom High School