Ambar Merino Martin
Phoenix,AZ
Summary
Dynamic team player and creative problem-solver, adept in Adobe Creative Suite and known for exceptional adaptability. At Target, I enhanced customer loyalty through outstanding service and efficiently managed high-volume periods, demonstrating strong interpersonal skills. Expertise in graphic design and branding, coupled with a proven track record of fostering positive environments, positions me as a valuable asset to any team.
Overview
6
6
years of professional experience
Work History
Barista
Target
7409 W Virgina Ave, Phoenix, AZ 85035
03.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
Customer Service Representative
Dominos's Pizza
3602 E Indian School Rd, Phoenix, AZ 85018
07.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Burger King
3164 E McDowell Rd, Phoenix, AZ 85008
06.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate of Applied Science - Web Development And Graphic Design
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2024
High School Diploma -
Camelback High School
Phoenix, AZ05.2019
Skills
- Graphic Design
- Friendly and outgoing
- Team Player
- Logo design
- Logo creation
- Typography Design
- Branding and Identity
- Adobe Creative Suite
- Adaptability and Flexibility
- Sketching abilities
- Trend Research
- Digital Photography
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Target
03.2020 - Current
Customer Service Representative
Dominos's Pizza
07.2019 - 03.2020
Cashier
Burger King
06.2018 - 07.2019
Associate of Applied Science - Web Development And Graphic Design
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Camelback High School