AMBAR OSORIO
Phelan,CA
Summary
Upbeat, detailed-oriented, and methodical candidate looking to obtain a new opportunity. Exceptional abilities in conducting research, problem-solving, and prioritizing simultaneous customer service. Work well under pressure, adaptable and great team first approach. Leverage's resourcefulness, critical thinking skills, and superior work ethic for top job performance.
Overview
19
19
years of professional experience
Work History
ADMITTING REGISTRAR
Desert Valley Hospital
06.2024 - Current
- Expedited emergency room admissions by prioritizing urgent cases and gathering essential information quickly.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
- Served as a liaison between patients, families, physicians, nurses, social workers during the admission process.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
PATIENT REPRESENTATIVE
RadNet
06.2022 - 05.2024
- Mentoring and leading a team
- Assisted patients in filling out check-in and payment paperwork
- Guide patients with questions and concerns
- Coordinate with office staff for timely patient care
- Accurate cash management
- Took copayments and compiled daily financial records
- Compiled and reviewed medical charts
- Crossed trainer and trainee as needed
- Built patient relations for quality service
- Explained plans for treatment and payment options
- Facilitated communication between patients and various departments and staff
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Support all staff with overall team goal
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity
MEDICAL ASSISTANT RECEPTIONIST
Hollywood Sunset Free Clinic
01.2015 - 01.2022
- Managed multi-line phone system and pleasantly greeted patients
- Organized paperwork such as charts and reports for office and patient needs
- Checked patient insurance, demographic and health history to keep information current
- Maintained current and accurate medical records for patients
- Completed patient referrals to other medical specialists
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Helped patients complete necessary medical forms and documentation
- Disseminated sensitive patient information and translated to offer personalized service to individuals from diverse backgrounds
MEDICAL ASSISTANT RECEPTIONIST
Purnima Thakran
04.2013 - 01.2014
- Coordinated efficient patient schedules
- Maintained team productivity while organizing charts, insurance forms and patient documents
- Compiled laboratory and x-ray reports, hospital notes and pertinent data
- Updated medical records in EHR systems
- Remain up to date with patient intakes, collecting histories, documenting vital signs and updating charts
- Assisted with creating training material for staff
- Managed efficient office schedules based on patient and provider availability
- Supported office staff and operational requirements with administrative tasks
MEDICAL ASSISTANT
Asian Pacific Healthcare Venture
07.2005 - 04.2013
- Cared for common ailments such as minor wounds independently
- Assisted staff and patients with translation and interpretation services
- Prepared accurate supply orders
- Verified customer credit to establish patient payment plans
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
Education
Medical Assitant -
American Career College
Los Angeles, CA05.2005
High School Diploma -
John Marshall High School
Los Angeles, CA06.2001
Skills
- EMR programs
- Insurance Verification
- Excellent Interpersonal Skills
- Electronic Prescriptions
- Proficient in the use of Medical Terminology
- Healthcare and Passport
- Motivational Techniques
- Communications Strategies
- HIPPA Knowledgeable
- Government Regulations
Timeline
ADMITTING REGISTRAR
Desert Valley Hospital
06.2024 - Current
PATIENT REPRESENTATIVE
RadNet
06.2022 - 05.2024
MEDICAL ASSISTANT RECEPTIONIST
Hollywood Sunset Free Clinic
01.2015 - 01.2022
MEDICAL ASSISTANT RECEPTIONIST
Purnima Thakran
04.2013 - 01.2014
MEDICAL ASSISTANT
Asian Pacific Healthcare Venture
07.2005 - 04.2013
High School Diploma -
John Marshall High School
Medical Assitant -
American Career College
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