Andrei Brooks
Oakton,United States
Summary
Operations management expert with a proven track record of scaling Sonder Inc.'s footprint, improving operations, and enhancing guest experiences. Skilled in project development, strategic planning, and problem-solving, consistently driving operational excellence and innovation. Experienced in mentoring and guiding associates to exceed client and stakeholder expectations.
Overview
13
13
years of professional experience
Work History
Operations Project Manager
Sonder Inc.
Washington, DC
08.2020 - 11.2024
- Create a workflow and task sequence for projects, and track handoffs and progress between internal teams and external stakeholders.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Created and implemented processes to ensure successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources, such as surveys, interviews, and focus groups. To inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project, including specifications, change orders, and invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Built a robust, high-performing culture that achieved Sonder's top employee engagement score among operations teams in North America.
- Prioritized, delegated, executed, and supported day-to-day tasks to ensure a world-class guest experience and team accountability.
- Owned and updated standard operating procedures to support team execution.
- Assisted in continuous improvement project design and implementation.
- Worked with City Operations Leadership to identify new opportunities to elevate operations for our guests and the city team.
- Analyzed market trends to optimize operations and proactively address potential guest issues.
- Scaled inventory and employee workspace to accommodate growing locations and Sonder staff to keep units optimized; tracked with Sonder's footprint in the local DC area (from original 29 units in 2 buildings to now 441 units and eight buildings).
- Served as a culture carrier through coaching, mentoring, and staff development across all roles.
- Interfaced with 2,000+ guests in both person and Sonder's communication platforms.
- Drove recruiting, facilitated training workshops, and led culture planning through various methodologies, including Balanced Scorecard strategizing.
- Guided guests through the Sonder experience, ensuring they had an unforgettable first impression.
- Expanded vendor relationships beyond standard Sonder vendors of record, resulting in lower rates for branding, employee uniforms, signage, and collateral.
- Led meetings with internal team members, consultants and contractors.
Assistant General Manager
Dulles Sportsplex/Pizza Boli’s
Sterling, VA
01.2019 - 06.2020
- Handled membership fees & expenses for a budget of over $100,000 per year
- Responsible for conflict resolution for Customer issues across multiple leagues
- Supervised League recruitment to bring in new business across multiple sports
- Lead effort to recruit and secure new rental opportunities for facility use
- Oversaw the management of the Adult House Inline Hockey program of 35 teams
- Responsible for payroll, hiring, training & scheduling of 15 paid referees
Bartender Assistant/Server/Head Food Runner
Great American Restaurants
Fairfax, VA
08.2011 - 04.2020
- Started as Food Runner, then was quickly promoted to Head Food Runner/Server in June 2012
- Was promoted to Bartender Assistant in 2014
- Go to resource for training new employees regarding work culture and duties across multiple teams
Tactical Recruiter
GardaWorld Federal Services
McLean, VA
07.2018 - 01.2019
- Responsible for recruiting and hiring tactical personnel for federal services
- Worked closely with hiring managers to identify staffing needs and develop recruitment strategies
- Conducted interviews, background checks, and reference checks
- Managed the entire recruitment process from sourcing to onboarding
- Collaborated with team members to ensure a smooth and efficient hiring process
Member Services Representative
Aerotek (Navy Federal)
Herndon, VA
07.2017 - 07.2018
- Provided exceptional customer service to members of Navy Federal
- Assisted members with account inquiries, transactions, and problem resolution
- Maintained knowledge of Navy Federal products and services
Education
AS - General Studies
Northern Virginia Community College
Annandale, VA11.2024
HighSchool Diploma -
Paul VI HighSchool
Fairfax, VA01.2010
Skills
- Multi-unit operations management
- Project development
- Reviewing Building Specifications
- Task Prioritization Skills
- Enthusiastic Team Player
- Clear Interpersonal Communication
- Self-Motivated Professional
- Personnel Management
- Scheduling
- Training
- Facilities Maintenance
- Experience with Various POS Solutions
- State Regulation Compliance
- Resource and Vendor Oversight
- Critical Thinking Aptitude
- Problem-Solving
- Detail-Oriented Perfectionist
- Professional Demeanor
- Excellent Customer Service
- Sales and Marketing
- Microsoft Suites, Google Workspace, Adobe Creative Suite
- Asana
- Smartsheet
- Salesforce
- Holobuilder
- Slack, Coupa, ADP, Greenhouse
References
References available upon request.
Timeline
Operations Project Manager
Sonder Inc.
08.2020 - 11.2024
Assistant General Manager
Dulles Sportsplex/Pizza Boli’s
01.2019 - 06.2020
Tactical Recruiter
GardaWorld Federal Services
07.2018 - 01.2019
Member Services Representative
Aerotek (Navy Federal)
07.2017 - 07.2018
Bartender Assistant/Server/Head Food Runner
Great American Restaurants
08.2011 - 04.2020
AS - General Studies
Northern Virginia Community College
HighSchool Diploma -
Paul VI HighSchool
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