Amber A. Brown

• Report to MRML, supporting portfolio of 5 Luxury hotels in Atlanta, GA. Have directly worked with The Ritz-Carlton, Atlanta, W Hotel Downtown, St Regis Atlanta, and JW Atlanta Buckhead
• Support with total hotel revenue management to include group, transient, and contract business as well as catering.
• From 2018-2020 had FS Manager and RM 1 direct reports, supporting my hotels

Notable accomplishments include:

• 2018 transitioned W Atlanta Downtown from Starwood to Marriott systems; also led hotel through ERS conversion
• 2018-2019 Ritz Carlton Atlanta full Rooms Renovation
• Devised pricing strategy for Super Bowl 2019; RCA led market with RP growth - 5.4% RP impact / $1.5M incremental
• 2019 benchmark year for Ritz Carlton Atlanta at $32.9M, exceeding budget by 6.8% or $2.1M, +18.1% to prior year. RPI ended at 146.5 up 8.3% - awarded RM Hall of Fame
• 2023 Ritz Carlton Atlanta pilot hotel for Ancillary Revenue program
• 2025 St Regis Atlanta exceeded budget by $546K with highest total hotel ADR in history of $604.70. 2025 ADR Index highest on record at 216.0
• 2026 Participating in RM Mentor Program, meeting bi weekly with Asst DOF at Marriott Union Square in San Francisco

• Reported to Area Director of RM
• Forecasted to exceed budget by 3.8% or $1.089M, and outperform 2016 by 5.8% or $1.620M, prior to hotel closure following Hurricane Irma in Sept 2017.
• Projected YE RevPAR Index 211.7, up 3.2% driven by ADR growth
• Completed 2018 budget for hotel, presented to hotel and Regional teams
• Relocated to Miami to MI crisis team from Sept – Nov 2017

• Supported DORMs with 5 CALA Ritz Carlton properties, and The Ritz Carlton - Reserve, Dorado Beach
• Filled in as task force with 2 DORM vacancies in cluster
• Analyzed market trends and competitor pricing to recommend strategic positioning with rates and offers
• Collaborated with sales teams with group evaluations to maximize revenues; completed monthly forecasting; weekly strategy meetings

• Reported to DOSM, led Reservations team including Group and Transient Coordinators, and Rooms Control
• Worked directly with Group clients and Luxury travel partners to accommodate guests and exceed expectations
• Analyzed booking trends to inform strategic pricing and promotional decisions.
• Led project to reclassify rooms from Ocean View to Oceanfront to yield additional revenues from increased premiums, resulting in 13% ADR increase from $1073 to $1228
• Completed 12 month Revenue Management training program

• Report directly to General Manager, member of hotel leadership committee
• Led team of direct reports including Group Housing Coordinators and Rooms Control
• Work with both Sales and Revenue Management on prospective group business
• Responsible for tracking group production and accountbilling
• Service groups in social market segment
• Certified SME in Group Housing with CI/TY (Subject Matter Expert)

• Reported to General Manager, oversight of FOH team
• Transitioned hotel to Marriott brand in Rooms division in 2012
• Set training schedule for all associates for conversion, and created new hire training program according to Marriott brand standards

• Reported to Director of Rooms
• Lead a team of 15-20 direct reports including Guest Services Agents, PBX Operator, Bell Services, and Night Audit.
• Oversaw daily operations, ensuring adherence to quality standards and policies.
• Trained and mentored staff on best practices for delivering exceptional service experiences.

• Facilitated guest check-in and check-out processes, enhancing overall customer experience.
• Department trainer for all new hires- responsible for systems, customer service brand standards, property acclimation
• Values Award winner for Service