Amber Ahmed
Honolulu,HI
Summary
Dedicated PBX Hotel Operator known for exceptional problem-solving abilities and team collaboration. Successfully managed multi-line phone systems while ensuring seamless communication across departments, enhancing guest satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
PBX Hotel Operator
Hyatt Regency Waikiki Beach Resort And Spa
Honolulu, HI
04.2009 - Current
- Operated multi-line phone system to efficiently manage incoming and outgoing calls.
- Provided exceptional guest service by addressing inquiries and resolving concerns promptly.
- Coordinated communication between departments to ensure seamless guest experiences.
- Trained new staff on PBX operations, enhancing team efficiency and service quality.
- Monitored and documented call logs, ensuring accurate record-keeping for operational reviews.
- Assisted in emergency procedures, prioritizing guest safety and effective crisis management.
Pre Arrival Marketing Representativ
Hilton Grand Vacations Club
Honolulu, HI
08.2008 - 02.2009
- Make outbound calls and send emails to upcoming guests and owners before they arrive
- Invite qualified guests to attend a vacation ownership or timeshare preview presentation.
- Recommend and help book local activities, tours, excursions, and special events.
Customer Service Representative
Koolina Golf Club
Honolulu, HI
05.2006 - 08.2008
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed scheduling and coordination of golf tee times, ensuring efficient operations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Care Representative
Bank of Hawaii
Kapolei, HI
10.2004 - 03.2006
- Resolved customer inquiries efficiently through multiple communication channels, enhancing client satisfaction.
- Assisted in account management by providing detailed information on banking products.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Front Desk Receptionist
Makaha Resort & Golf Club
Waianae, HI
11.2002 - 10.2004
- Managed front desk operations, providing exceptional customer service to guests and members.
- Coordinated reservations and check-ins, ensuring smooth guest experiences and efficient workflow.
- Maintained accurate records of guest information, enhancing data integrity and accessibility.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
Education
High School Diploma -
Hanalani School
Honolulu, HI05-2000
Skills
- PBX operation
- Guest relations
- Multi-line phone system
- Call management
- Telecommunications
Timeline
PBX Hotel Operator
Hyatt Regency Waikiki Beach Resort And Spa
04.2009 - Current
Pre Arrival Marketing Representativ
Hilton Grand Vacations Club
08.2008 - 02.2009
Customer Service Representative
Koolina Golf Club
05.2006 - 08.2008
Customer Care Representative
Bank of Hawaii
10.2004 - 03.2006
Front Desk Receptionist
Makaha Resort & Golf Club
11.2002 - 10.2004
High School Diploma -
Hanalani School