Janet Musso
Las Vegas,NV
Summary
Detail-oriented PBX Operator experienced in managing switchboards and delivering exceptional customer service. Demonstrated proficiency in assisting customers both over the phone and in person, while maintaining a friendly and helpful demeanor. Committed to efficient multitasking, addressing inquiries promptly, and providing accurate information about services.
Overview
31
31
years of professional experience
Work History
PBX Operator
Vacatia
Las Vegas, Nevada
03.2018 - 08.2026
- Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
- Answered incoming calls for vacation ownership guests and routed requests accurately.
- Answered incoming calls for vacation ownership guests and routed requests accurately.
- Recorded messages from callers and relayed them to the appropriate personnel in a timely manner.
- Recorded and relayed voice messages for front desk and resort teams.
- Provided training and coaching to new PBX operators.
- Developed and updated business phone directory to reflect current employees and other changes.
- Managed voicemail boxes for employees who are out of office or away on vacation.
- Created reports detailing all incoming calls received during the day.
Return Authorization Clerk
Walmart Return Center #9195
North Las Vegas, Nevada
09.1995 - 06.2018
- Reviewed return authorizations for Walmart Return Center shipments and paperwork accuracy.
- Processed incoming return documents in computer tracking systems.
- Coordinated with receiving teams on unresolved return authorizations.
- Maintained organized records for daily return center processing.
- Assisted management with special projects as needed.
Education
Pasadena City College
Pasadena, CASkills
- PBX operation
- Incoming call routing
- PBX systems
- Voicemail administration
Directory updates
- Call reporting
- Call escalation
- Dispatch over radio to Security-management-engineering/housekeeping
- Call routing
- Voicemail management
- Directory maintenance
- Call logging
- Customer service
- Telephone etiquette
- Guest assistance
- Detail orientation
- Problem solving
- Work prioritization
- Researching customer issues
- Answering questions
- Emergency call support
Timeline
PBX Operator
Vacatia
03.2018 - 08.2026
Return Authorization Clerk
Walmart Return Center #9195
09.1995 - 06.2018
Pasadena City College