Open To Work
Kawana Wilson
Nashville,USA
Summary
Professional operator skilled in managing telecommunications systems and ensuring seamless communication. Adept at handling multiple lines, addressing inquiries, and providing exceptional customer service. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and flexible, excelling in environments that require efficient multitasking and technical proficiency.
Ensured accuracy and precision in work processes to enhance overall quality.
Established a reputation for dependability in meeting project deadlines and expectations.
Facilitated seamless transitions by adjusting approaches in response to changing environments.
Adapted quickly to new concepts and technologies to enhance team performance.
Fostered a culture of integrity to enhance trust and accountability within the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PBX Operator
TriStar Skyline Medical Center
12.2022 - Current
- Facilitate call routing to designated personnel. Respond to emergency calls and codes. Contact medical staff as needed.
- Operate multi-line phone system to manage incoming and outgoing calls efficiently.
- Assist in routing calls to appropriate departments, ensuring timely communication.
- Provide information to callers regarding hospital services and directions.
- Collaborate with healthcare staff to address urgent communication needs promptly.
- Conduct routine maintenance checks on PBX equipment, minimizing downtime.
- Train new operators on call handling procedures and hospital protocols effectively.
- Maintain a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhance communication between departments by promptly transferring calls and providing accurate information.
Medical Transport Driver
Alliance Healthcare Systems LLC
03.2021 - 01.2023
- Ensured timely and safe transport of patients to medical facilities.
- Operated specialized medical transportation vehicles following all safety protocols.
- Maintained accurate records of patient transport and vehicle maintenance logs.
- Trained new drivers on operational procedures and safety standards.
- Collaborated with dispatch teams to manage scheduling and logistics effectively.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Enhanced patient comfort by providing compassionate care and maintaining a clean and orderly vehicle environment.
- Adapted to changing schedules or requirements as needed to ensure the highest level of service for each patient transport.
- Assisted in loading and unloading passengers safely using specialized equipment such as lifts and ramps when needed.
Caregiver/Personal Assistant
All Ways Caring HomeCare
02.2020 - 04.2021
- Provided compassionate care to clients, assisting with daily living activities and personal hygiene.
- Monitored patient health, documenting changes and communicating with healthcare professionals as needed.
- Developed individualized care plans in collaboration with clients and families to meet unique needs.
- Implemented safety protocols to minimize risks and ensure a secure environment for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
PBX Operator
Redmond Regional Medical Center
04.2015 - 08.2020
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Coordinated communication between departments to ensure timely information exchange.
- Assisted patients and visitors with inquiries, enhancing customer service experience.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained new staff on PBX systems and procedures, fostering team competency.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
- Provided exceptional customer service through polite and professional interactions with all callers.
Twisting Operator
Shaw Industries
09.2010 - 10.2014
- Operated twisting machinery, ensuring consistent quality and efficiency in production processes.
- Monitored production lines for safety compliance, promptly addressing issues to maintain operational integrity.
- Trained new operators on equipment use and safety protocols, enhancing team performance and reducing errors.
- Assisted in inventory management of raw materials, helping streamline the supply chain for smoother operations.
- Replaced empty supplies with full packages to maintain production levels.
- Ensured high-quality output by conducting thorough inspections and making necessary adjustments to the twisting process.
- Reduced material waste with careful monitoring of raw materials and machinery performance.
Education
High School Diploma -
Rome High School
Rome, GA06.1999
Skills
Led customer service operations for eight years, ensuring high-quality support and satisfaction
Managed PBX systems for eight years, ensuring optimal performance and reliability
Operated multi-line phone systems to facilitate communication among team members Supported daily operations by managing incoming and outgoing calls Assisted in troubleshooting technical issues related to phone systems
Assisted seniors with daily living activities to promote independence and well-being Provided companionship and emotional support to enhance quality of life Collaborated with healthcare professionals to address individual care needs
Provided compassionate support to individuals in need of assistance with daily living activities Assisted clients with personal care tasks, including bathing, grooming, and meal preparation Offered companionship and emotional support to enhance overall well-being
Assisted in guiding individuals through professional development opportunities Supported peers in skill enhancement and knowledge sharing Provided feedback to foster growth and improvement
Assisted in maintaining cleanliness of residential spaces Supported clients by organizing cleaning schedules Contributed to a positive living environment through thorough cleaning practices
Operated vehicles to ensure timely and safe transportation of goods and passengers
Operating switchboards
Telephone operations
Answering questions
Strong telephone etiquette
Certification
- First Aid Certification
LANGUAGES
English
Additional Information
- Customer Service
Certificate
HIPAA Certificate
BLS- AMERICAN HEART ASSOCIATION
CPR
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$46000/yr - $200000/yrTimeline
PBX Operator
TriStar Skyline Medical Center
12.2022 - Current
Medical Transport Driver
Alliance Healthcare Systems LLC
03.2021 - 01.2023
Caregiver/Personal Assistant
All Ways Caring HomeCare
02.2020 - 04.2021
PBX Operator
Redmond Regional Medical Center
04.2015 - 08.2020
Twisting Operator
Shaw Industries
09.2010 - 10.2014
High School Diploma -
Rome High School