Amber Akers
Texas City,TX
Summary
Adept in e-commerce and customer service, I significantly enhanced customer satisfaction at HEB by swiftly completing orders with accuracy. My strong work ethic and attention to detail led to a loyal clientele and improved store sales. Skilled in both technical support and product knowledge, I excel in delivering exceptional service and achieving results.
Overview
11
11
years of professional experience
Work History
E-store Shopper
HEB Grocery Store
League City, TX
04.2019 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
Bra Fitting Specialist
Dillard's
Friendswood, TX
07.2016 - 04.2019
- Educated clients on proper care instructions for their purchases, extending the lifespan of their garments while maximizing satisfaction.
- Contributed to visual merchandising initiatives by strategically displaying products that catered to various customer preferences.
- Collaborated with team members to ensure optimal inventory levels of various sizes, styles, and brands.
- Stayed current with industry trends to provide customers with information on the latest innovations in bra technology and design.
- Developed a loyal clientele by building rapport and consistently exceeding expectations in service quality.
- Participated in promotional events to raise awareness about the importance of proper bra fitting for overall health and wellbeing.
- Increased repeat business by establishing trust through attentive listening skills and empathetic responses during consultations.
- Responded promptly to online inquiries regarding sizing or style advice from potential customers, driving engagement and fostering brand loyalty over time.
- Provided ongoing training sessions on proper fitting techniques for new hires, contributing to overall team performance.
- Conducted regular inventory audits to ensure accuracy in stock levels and minimize discrepancies or shortages that could impact customer experience negatively.
- Enhanced store sales through exceptional customer service and expert knowledge of products.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Technical Support Representative
AT&T Uverse
San Antonio, TX
07.2014 - 03.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
Customer Service Representative
711 Gas Station
Lubbock, TX
10.2013 - 06.2014
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Cleaned up gas and other spills in accordance with spill procedures.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX06.2011
Skills
- Strong Work Ethic
- E-commerce familiarity
- Customer Service
- Attention to Detail
- Product Knowledge
- Decision-Making
- Physical Stamina
- Verifying Order Accuracy
Timeline
E-store Shopper
HEB Grocery Store
04.2019 - Current
Bra Fitting Specialist
Dillard's
07.2016 - 04.2019
Technical Support Representative
AT&T Uverse
07.2014 - 03.2015
Customer Service Representative
711 Gas Station
10.2013 - 06.2014
High School Diploma -
Santa Fe High School