Amber Alexander

Sales Executive:

• Led sales initiatives and formed strategic partnerships resulting in a 30% boost in revenue.
• Secured favorable pricing terms by negotiating contracts with vendors and suppliers.
• Cultivated customer relationships to drive repeat business.
• Managed leads and accounts by utilizing CRM software to track sales cycle.
• Devised and executed sales strategies, resulting in increased revenue and improved customer satisfaction.

Project Management:

• Managed diverse projects in implementation and customer experience realms using an array of methodologies like Agile, Waterfall, Scrum, Hybrid,and Critical path.
• Prepared project summaries for executive leadership review.
• Managed transitions of Genesys cloud platform to enhance service responsiveness and quality.
• Achieved significant improvements in operational and service quality through effective coordination of departmental collaboration.

Process Optimization:

• Utilized AI technologies to optimize project management processes.
• Optimized project processes, delivering results within budget and deadlines.
• Utilized industry best practices to achieve continual improvement.
• Identified and resolved issues that occurred while implementing new processes or systems.
• Maintained regular contact with stakeholders, providing timely updates on project milestones and achievements.

Financial Oversight:

• Ensured the efficient and accurate processing of transactions by overseeing accounts payable operations.
• Coordinated cross-departmental financial operations and reporting.

Team Leadership:

• Directed multidisciplinary teams for successful technology upgrades.
• Ensured adherence to scope, timeline, and budget for complex projects.
• Engaged in problem solving activities with all levels of staff when issues arose.
• Fostered a productive and cohesive team by prioritizing collaboration and effective communication.

• Received 'High School Coach of Significance' award from the United Soccer Coaches Association, distinguishing as the sole female recipient in Texas.
• Consistently recognized as a top-performing coach, earning the prestigious 'Coach of the Year' award twice for exceptional leadership skills and coaching expertise.
• Directed Girls Soccer to 8 post-season appearances and achieved 2 runner-up positions. Successfully assisted in securing NCAA scholarships for a total of 16 athletes.
• Consistently supported the volleyball team in qualifying for post-season play, resulting in 4 second-place finishes.
• Managed sales and marketing efforts for the Dig Pink fundraiser, achieving success in selling apparel and accessories to generate funds for metastatic breast cancer research.

• Aligned age-appropriate physical education lessons with Texas Essential Knowledge and Skills (TEKS) standards through effective design and implementation
• Effectively oversaw daily activities in the classroom, including tracking student attendance and evaluating academic progress
• Enhanced skill development and promoted strong team dynamics by leading practice sessions and coordinating games for the high school soccer team.
• Certified in Physical Education & Special Education by the Texas Education Agency, offering individualized assistance to students with varying requirements.

• Contributed to the leadership of a team that advanced to two Mid-American Conference postseason tournaments and one NCAA tournament.
• Succeeded in identifying and recruiting high-caliber talent while serving as Recruiting Coordinator
• Oversaw the allocation of resources for the team, which included managing a budget surpassing $200,000 as well as overseeing procurement of uniforms and equipment
• Directed youth soccer camps and implemented practice sessions to enhance player skills
• Employed video analysis for strategic planning and player development
• Instructed a collegiate level coaching class, educating future coaches on coaching strategies such as designing training sessions, utilizing coaching language, and implementing effective coaching techniques.
• Implemented strength and conditioning programs designed specifically for female athletes according to their needs and goals.
• Monitored academic progress of student athletes to ensure compliance with NCAA regulations.

• Directed and oversaw training camps for youth soccer, resulting in enhanced player development
• Efficient optimization of travel logistics resulted in cost savings
• Managed recruitment to ensure compliance with NCAA regulations and attract high-caliber individuals
• Organized and conducted practice sessions, optimizing player growth
• Utilized project management tools to efficiently plan and execute training schedules
• Fostered strong relationships with athletes, parents, and staff, enhancing communication and collaboration.

• Developed and implemented comprehensive sports program strategies to meet organizational objectives.
• Maintained accurate records of all participants in the program including registration forms, medical information, emergency contact information.
• Organized and managed sports tournaments, competitions, and other events.
• Identified opportunities for collaboration with other organizations or entities offering similar services.
• Coordinated with local schools, clubs, and organizations to develop partnerships in support of the organization's mission.

• Managed sales of memberships and gym time for basketball, volleyball, and roller hockey, including organizing and marketing related tournaments
• Maintained membership database with high accuracy and confidentiality, and resolved customer inquiries to enhance satisfaction and retention
• Served as Assistant Athletic Director, overseeing sports leagues and events, demonstrating strong organizational and strategic planning skills
• Coordinated game schedules and facility maintenance, ensuring efficient operations and safety compliance
• Led marketing initiatives and handled referee hiring and payments, supporting broad operational and promotional activities.

• Communicated with parents regarding their child's development.
• Organized and led drills to improve player technique and tactical awareness.
• Developed team strategies, tactics, formations, and set plays for competitive matches.
• Evaluated players' performance during practice sessions and games.
• Scheduled practices, games, tournaments, meetings, travel arrangements.
• Created individual training programs tailored to each player's strengths and weaknesses.