Experienced Call Center Representative known for strong problem-solving and communication skills. Contributions to streamlining processes and collaborating with cross-functional teams have consistently improved customer service outcomes.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Alorica
Palatka, FL
05.2010 - 02.2015
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Utilized CRM software to document customer interactions and track issue resolution progress.
Provided training and support to new team members on call handling procedures and best practices.
Streamlined workflow processes to enhance efficiency in handling high call volumes.
Collaborated with cross-functional teams to address escalated customer concerns promptly.
Achieved consistently high customer satisfaction ratings through empathetic service delivery.