Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Alexander

Palatka,FL

Summary

Experienced Call Center Representative known for strong problem-solving and communication skills. Contributions to streamlining processes and collaborating with cross-functional teams have consistently improved customer service outcomes.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Alorica
Palatka, FL
05.2010 - 02.2015
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Utilized CRM software to document customer interactions and track issue resolution progress.
  • Provided training and support to new team members on call handling procedures and best practices.
  • Streamlined workflow processes to enhance efficiency in handling high call volumes.
  • Collaborated with cross-functional teams to address escalated customer concerns promptly.
  • Achieved consistently high customer satisfaction ratings through empathetic service delivery.

Education

High School Diploma -

Palatka High School
Palatka, FL
03-2010

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Center Representative

Alorica
05.2010 - 02.2015

High School Diploma -

Palatka High School