Amber Allison
LAS VEGAS,NV
Summary
Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams
01.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Create financial reports that estimate profit of an investment property based on purchase price, renovation cost, and after repair value.
- Work with contractors to schedule estimates and repairs.
Customer Service Manager
Sunset & Hill Group
12.2018 - 11.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Generated customer satisfaction surveys to analyze results into action plans.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Personal Banker
Travis Credit Union
04.2017 - 10.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Made 30 cold calls per day resulting in loan volume growth by 50%.
Eligibility Worker
Contra Costa County Employment And Human Services Department
08.2015 - 03.2017
- Interviewed applicants and explained scope of different available benefits.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Helped review health plan options in market place and reviewed level of coverage offered towards medical expenses
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Skills
- Customer Experience
- Client Relationship Management (CRM)
- Time Management
- Decision Making Skills
- Communication & Negotiation Expert
- Financial Product Expertise
- Health Insurance Industry Knowledge
- Call Center Customer Service
Certification
- Licensed Real Estate Agent
- National Mortgage License Originator
Timeline
Real Estate Agent
Keller Williams
01.2023 - Current
Customer Service Manager
Sunset & Hill Group
12.2018 - 11.2022
Personal Banker
Travis Credit Union
04.2017 - 10.2018
Eligibility Worker
Contra Costa County Employment And Human Services Department
08.2015 - 03.2017