Amber Alsup
Fort Worth,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Offering exceptional leadership skills,adept at motivating and guiding teams to deliver outstanding customer service. Passionate about fostering a positive work environment that promotes growth and innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tiger Spa Car Wash
Saginaw, TX
Mar.2022 - Jun.2023
- Supervised daily operations, ensure smooth workflow, and managing staff to provide excellent customer service.
- Staff training new employees on car wash techniques, customer interaction, and company policies
- Customer Relations, Handling customer inquires, resolving complaints, and ensuring a positive experience for every customer.
- Scheduling, creating employee schedules, managing shift rotations, and ensuring adequate coverage during peak times.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Quality Control ensuring that cars are cleaned to company standards, inspecting work, and addressing and quality issues.
- Overseeing maintenance and repair of car wash equipment to ensure it functions properly for management review.
- Generating reports on operational performance,revenue,customer feedback, and staff performance for management review.
- Ensure that safety protocols and procedures are followed by staff and customers, minimizing risks.
- Motivating and guiding the team, fostering a positive work environment.
- Assisting with marketing initiatives, promotions, and loyalty programs to attract and retain customers.
- Handling paperwork, record-keeping, and other administrative duties as required.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Quality Inspector
Microimages
05.2021 - 02.2022
- Inspected amazon products with accuracy, problems or defects quickly.
- Repair any damage or defect product if possible.
- Collect any data, fill out paperwork that's necessary for the company, and report it into the system.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
Automotive Painter
Subaru Of Indiana Automotive Inc.
11.2019 - 03.2020
- Refinish damaged body parts and bodies of vehicles in accordance with factory and dealership quality specifications and time standards.
- Seal and sand car down so won't no leaks get into the car. Remove rust,dirt and grease from work.
- Prepare surfaces for new paint application using manual and power sanding tools.
- Maintain tools and keep equipment clean and in safe working order.
- Maintain and wear all safety PPE while in the work environment.
Machine Operator
Oscar Winski
05.2018 - 10.2019
- Operated machining equipment safely with team of operators.
- Responsible for the set up,operation and maintenance of processing equipment (shears,press breaks,laser,punch press and CNC mil).
- Responsible for packing the product and out light paperwork for deliver.
- Inspect the products
- Clean the dills,machines and work area from any debris.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Quality Inspector
Wabash National Corporation
11.2017 - 05.2018
- Inspected the trailer with accuracy, reporting problems or defects quickly.
- Responsible for the quality of all mounted units and flatbed units that are being shipped.
- Assure top level quality is given to each and every truck body that is produced.
- Communicate and work with all levels of the organization regarding the quality of the product.
- Observe assembly and quality assurance process to trace cause of production defects and confers with production quality assurance workers,supervisors, and engineering personnel to resolve problems.
- Maintain records, logs, and customer relations.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Work as part of a team to ensure quality.
Education
High School Diploma -
William Henry Harrison High School
West Lafayette, IN06.2016
Skills
- Sound Cues
- Team Motivation
- Shrinkage Prevention
- Negotiation
- Call Forwarding
- Closing Oversight
- Time Management
- Deposition Preparation
- Effective Selling Techniques
- Staff Management
- Talent Recruitment and Development
- Overseeing Employees
- Cash Deposits and Receipts
- Negotiation and Conflict Resolution
- Money Handling
- Staff Development
- Marketing Tactics
- Customer Relationship Management
- Administration and Reporting
- Employee Performance Evaluations
- Sales and Marketing
- Microsoft Office Expertise
- Shift Coverage
- Google Drive
- Training
- Customer Service and Satisfaction
- Staff Training
- Directing Team Members
- Staff Supervision
- Performance Tracking and Evaluations
- Operational Efficiency and Safety
- Promotional Planning
Certification
- Level 2 Security Guard Training - 2020
Timeline
Assistant Manager
Tiger Spa Car Wash
Mar.2022 - Jun.2023
Quality Inspector
Microimages
05.2021 - 02.2022
Automotive Painter
Subaru Of Indiana Automotive Inc.
11.2019 - 03.2020
Machine Operator
Oscar Winski
05.2018 - 10.2019
Quality Inspector
Wabash National Corporation
11.2017 - 05.2018
High School Diploma -
William Henry Harrison High School
- Level 2 Security Guard Training - 2020
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