Summary
Overview
Work History
Education
Skills
Dancer, Singer, Actress, Writer
Timeline
Generic

Monique Mooty

Denver,Colorado

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Assistant Manager/Head Server

DazzleDenver, Inc.
Denver, CO
08.2007 - 05.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.

Lead Hostess

DazzleDenver, Inc.
Denver, CO
08.2007 - 05.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Group Sales Director/Subsciptions/Box Office Associate

Central City Opera
Central City, CO
04.2004 - 09.2004
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Created and maintained reports of sold tickets and payments received.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments and issued tickets.
  • Provided information about current and future events at facility.
  • Greeted over 150+ customers per day and determined best approach to provide optimal service.
  • Greeted over 50+ customers per day and determined best approach to provide optimal service

Events Lead/ Subscriptions/Box Office Assistant Manager

Denver Center For The Performing Arts
Denver, CO
08.1997 - 02.2003
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Education

High School Diploma -

University of Colorado
Denver, CO

High School Diploma -

Community College of Denver
Denver, CO

Skills

  • Employee Coaching and Motivation
  • Administration and Reporting
  • Shift Coverage
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Technical Proficiency
  • Performance Tracking and Evaluations
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Managing Multiple Priorities
  • Transaction Monitoring
  • Directing Team Members
  • Stage Shows
  • Property Tours
  • Vendor Performance Monitoring
  • Monetary Transactions
  • Overseeing Employees
  • Operational Excellence
  • Union Negotiations
  • High-Volume Dining
  • Cash Deposits and Receipts
  • Social Perceptiveness
  • Hiring and Developing
  • Maximizing Profitability
  • Promotional Campaigns
  • Sound Cues
  • Call Forwarding
  • Timelines and Milestones
  • Orientating and Training
  • Information Updates
  • Managing Laborers
  • Grand Openings
  • Property Showing
  • Operation and Control
  • Performance Background
  • Inspirational Leadership
  • Membership Promotion

Dancer, Singer, Actress, Writer

In my youth, I was an active performing artist. I spent a season with the Cleo Parker Robinson Dance Company in the B company. I was a member of several choral ensembles and groups. I performed in multiple plays, musicals and theatrical events. I am a nationally published poetress with a work, (written and spoken) in The National Library Of Congress. I enjoy being both in front of and behind the scenes in the art world. I hope to continue to use my creativity to bring joy to the community.

Timeline

Assistant Manager/Head Server

DazzleDenver, Inc.
08.2007 - 05.2020

Lead Hostess

DazzleDenver, Inc.
08.2007 - 05.2020

Group Sales Director/Subsciptions/Box Office Associate

Central City Opera
04.2004 - 09.2004

Events Lead/ Subscriptions/Box Office Assistant Manager

Denver Center For The Performing Arts
08.1997 - 02.2003

High School Diploma -

University of Colorado

High School Diploma -

Community College of Denver

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Monique Mooty