Elisabeth Gulie Pirri
Sarasota,FL
Summary
I am seeking an opportunity as Recreation Manager utilizing my knowledge, passion and dedication to achieve absolute guest satisfaction and to create lasting memories. Through using my leadership, team-building, service and hospitality background, I look to contribute to the overall success and growth of the company.
Overview
14
14
years of professional experience
Work History
Assistant Manager/Head Server
Caragiulos Restaurant
12.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Trained and mentored staff improving performance and increased positive customer reviews to 92%
- Effectively handled customer complaints resolving issues promptly maintaining loyalty and satisfaction.
- Contributed to the development and implementation of social media marketing strategies
- Planned menus and events for 25-75 guests on and off site
- Assisted in increasing revenue from $1.4 to $2.6 over a 4 year period
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Manager/Fitness Consultant
MAC-Maryland Athletic Club
04.2010 - 01.2013
- Highest generating Sales Associate for 3 years exceeding club expectations
- Trained and led sales team hitting monthly and quarterly goals
- Effectively used and trained staff to use CRM to create and maintain an unparallel experience for members
- Established a strong member base and 40% referral rate through follow-up, rapport and assisting members hit and track their goals
- Managed and increased Corporate accounts and wellness programs, health fairs and Corporate Fitness Challenges
- Planned and executed marketing, community partnerships and outreach resulting in steady sales growth
- Performed initial fitness assessments and consults identifying member needs and followed up with them at the 4-8-12 week mark.
Education
Bachelor of Arts - Hotel Restaurant Management
Johnson & Wales University
Providence, RI06.2000
Skills
Staff Training and Development
Team motivation
Customer Relations & Service
Strong Communication Skills
Time Management
Complex Problem-Solving
Timeline
Assistant Manager/Head Server
Caragiulos Restaurant
12.2013 - Current
Sales Manager/Fitness Consultant
MAC-Maryland Athletic Club
04.2010 - 01.2013
Bachelor of Arts - Hotel Restaurant Management
Johnson & Wales University
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