Richard H. L. Pardon
Tampa,FL
Summary
Achieved outstanding team performance in high-pressure settings through effective leadership and communication. Drove initiatives that identified and maximized opportunities for innovative selling, Surpassing client expectations by implementing customized, tailored solutions.
Overview
13
13
years of professional experience
Work History
Assistant Manager/Head Server
CLARIDGES HOTEL LONDON
- Chef Gordon Ramsey - Assistant Manager/Head Server, leading a waitstaff team of 18, responsible for scheduling and assigning floor scheme.
Head Trainer and assistant manager
WATER CLUB MIAMI
- Chefs Andrea & Frank Randazzo - Head Trainer and assistant manager for Water Club Miami, under the direction of the General Manager, leading a team of 28 waiters and six bartenders at a 29,000 sq. foot restaurant.
Head Server
POST HOUSE NEW YORK
- Smith & Wollensky Restaurant Group - Head Server for a four star fine dining restaurant, at the heart of the financial district, in Manhattan. Responsible for training and scheduling back waiters and food runners / bus boys.
Server
MICHY’S BISTRO MIAMI
03.2012 - 04.2013
- Implemented operational strategies and team management to ensure a seamless opening for a prestigious chef's restaurant.
- Monitored guest experiences and implemented strategies to enhance overall satisfaction levels.
V.I.P Client Server
SPICE MARKET NEW YORK
- Chef Jean-Georges Vongerichten - V.I.P Client Server, Creative Event Staff team with key focus anticipating and exceeding luxury client experience expectations within a selective, high-end experience seeking clientele.
Corporate Trainer
T-Mobile
05.2023 - 05.2025
- Developing engaging training sessions with collaborative efforts with team members ensuring company policies and procedures.
- Assessed training needs through 2 week classes and various walk away sessions effectively.
- Using company SOP's and instructional materials, build enhanced learning objectives.
Hub Manager
ESCAPE CAMPER-VANS, LLC
03.2020 - 11.2023
- Directed management of activities and camper van fleet for assigned depot, (Orlando, Miami) coordinated with fleet of 1400 vehicles.
- Adhered to brand manifesto and identity guidelines at all times, while identifying and implementing processes and improvements across systems, and marketing efforts.
- Supervised end-to-end hub operations and customer experience, including camper van pickup and drop-off, fleet maintenance, purchasing, inventory management, staffing, reporting, and cash handling
- Delivered weekly operational reports to VP, highlighting depot activities and staff assignments.
- Oversaw team activities, ensuring accountability and effective schedule adherence.
Remote Executive Sales Assistant
KELLER WILLIAMS
11.2017 - 07.2019
- Executed targeted outreach strategies to generate phone leads for real estate team operations in South Florida.
- Executed targeted advertising campaigns on social media, utilizing cutting-edge camera technology to maximize sales outreach.
TOUR GUIDE / TRAINING LEAD
BIG BUS TOURS MIAMI
12.2015 - 11.2017
- Train a diverse team of tour guides to guide process, procedure and engaging customer experience. Perform tour guide duties, conducting private ADA and group tours showcasing areas and points of interests across Miami, Little Havana, Miami Beach.
Education
Associate Graduate - undefined
New World College of the Arts
01.2002
Cultural exchange student
Beijing Institute of Music
01.2002
Skills
Cost Accounting
Define Process Workflows
Manage OTA/OTO Listings
Develop Experience Packages
Sales Force
CRMS
MS PPT
MS Excel
Google Apps
POS
QuickBooks
Track KPI’s
Develop Collective Process Improvement Goals
Develop SOP’s
Process Implementation
Team Building
Coaching
Collaborative Growth Mindset
Timeline
Corporate Trainer
T-Mobile
05.2023 - 05.2025
Hub Manager
ESCAPE CAMPER-VANS, LLC
03.2020 - 11.2023
Remote Executive Sales Assistant
KELLER WILLIAMS
11.2017 - 07.2019
TOUR GUIDE / TRAINING LEAD
BIG BUS TOURS MIAMI
12.2015 - 11.2017
Server
MICHY’S BISTRO MIAMI
03.2012 - 04.2013
Assistant Manager/Head Server
CLARIDGES HOTEL LONDON
Head Trainer and assistant manager
WATER CLUB MIAMI
Head Server
POST HOUSE NEW YORK
V.I.P Client Server
SPICE MARKET NEW YORK
Associate Graduate - undefined
New World College of the Arts
Cultural exchange student
Beijing Institute of Music