Amber Alvarado
Robstown,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Greeter
Walmart
Corpus Christi, TX
01.2021 - 02.2023
- Maintained cleanliness of front entry area.
- Operated cash register to process payments for purchases.
- Informed customers of current sales and promotions.
- Assisted with price changes throughout the store.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Verified that all products were properly labeled before stocking them onto shelves.
- Replenished supplies for cash registers as needed.
- Reported any suspicious behavior or incidents immediately to management.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Organized displays to attractively showcase products.
- Answered front desk phones.
- Recognized security risks to properly handle situations.
- Escorted customers to vehicles.
- Observed customers coming and going to protect store assets.
- Maintained positive working relationship with fellow staff and management.
- Monitored customer activity in order to detect potential theft or safety hazards.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Maintained knowledge of store layout to better assist customers with product location.
- Greeted and assisted customers to foster positive experiences.
- Assisted customers in finding desired items on shelves or through catalogs.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Party City
Corpus Christi, TX
06.2020 - 02.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Stocked shelves with merchandise when needed.
- Discounted purchases by scanning and redeeming coupons.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted and balanced cashier drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
- Adhered to social distancing protocols and wore mask or face shield.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Processed sales transactions to prevent long customer wait times.
- Scanned items and checked pricing on cash register for accuracy.
- Ensured compliance with all safety regulations within the store environment.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Robstown High School
Robstown, TX05-2020
Skills
- Guest Relations
- Surveying
- Able to Stand for 10 Hours
- Stocking
- Problem-Solving
- Safety Procedures
- Product Recommendations
- Payment Methods
- Relationship Building
- Customer Service
- Cash Register Operation
- Call Answering and Routing
- Visitor Check-In
- Payment Processing
- Courteous and Professional Demeanor
- Guest and Client Satisfaction
- Data Entry
- Cleaning and Sanitizing
- Cash Handling
- Team Collaboration
- Security Understanding
Timeline
Greeter
Walmart
01.2021 - 02.2023
Cashier
Party City
06.2020 - 02.2021
High School Diploma -
Robstown High School