Ian McGugan
Shift Supervisor
Crownpoint,IN
Summary
Accomplished Shift Manager with over 4 years at Loves Travel Stop, excelling in cash handling and fostering exceptional customer service. Renowned for driving team development and enhancing operational efficiency, I've significantly contributed to maintaining high-quality standards and safety compliance, ensuring a positive and productive work environment.
Overview
11
11
years of professional experience
Work History
3rd Shift Supervisor
Loves Travel Stop
South Holland, IL
01.2021 - Current
- Assisted in monitoring safety protocols to ensure compliance during operations.
- Supported team members by providing guidance on equipment usage and operational procedures.
- Participated in training sessions to learn workflow processes and enhance productivity.
- Contributed to maintaining cleanliness and organization within the workspace environment.
Assistant Technician
Franks Heating And Cooling
Rensselaer, IN
04.2020 - 01.2021
- Assisted in troubleshooting and resolving technical issues for equipment operations.
- Conducted routine maintenance and inspections to ensure optimal performance.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Documented repair procedures and maintenance logs for compliance and reference.
- Implemented best practices for inventory management of tools and supplies.
- Coordinated with vendors to procure necessary parts and equipment for repairs.
- Maintained detailed and current records on customers, orders and assignments.
Machine Operator Supervisor
Innovative energy
Lowell, IN
07.2015 - 08.2020
- Supervised daily operations of machine assembly line to ensure optimal productivity.
- Trained and mentored new operators on equipment usage and safety protocols.
- Implemented process improvements that reduced downtime and enhanced operational efficiency.
- Coordinated maintenance schedules to minimize disruptions and ensure equipment reliability.
Education
GED - General Studies
06.2002
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Team development
- Relationship building
- Delegating work
- Mentoring and coaching
- Quality assurance
- Payment processing
- Safety compliance
- Operations management
- Equipment troubleshooting
- Verbal and written communication
- Shift leadership
- Conflict resolution
- Safety processes and procedures
- Team supervision
- Policy enforcement
- POS system operation
Timeline
3rd Shift Supervisor - Loves Travel Stop
01.2021 - Current
Assistant Technician - Franks Heating And Cooling
04.2020 - 01.2021
Machine Operator Supervisor - Innovative energy
07.2015 - 08.2020
Kankakee Valley - GED, General Studies