Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Arevalo

Customer Service Agent
Fort Liberty,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Customer service retail associate(virtual)

Amazon.com Inc
10.2016 - Current
  • Assisting customers with problems regarding their account, orders, navigating the platform and insuring account security
  • De-escalating any frustrations customers have due to their accounts, orders, website complications and any other issues
  • Scheduling and meeting with customers to follow up on issues and concerns.

Connection center lead

walmart inc
05.2009 - 05.2014
  • Starting new contracts and assisting customers with current upgrades or plan changes
  • Inventory logs
  • Updating and record keeping for state compliance regulations
  • Customer service.

Education

Bachelor of Science in Management -

University of Phoenix
10.2018 - 05.2024

High School Diploma -

Mountain Lakes High School
Shasta Lake
05.2001 -

Skills

Effective communication

Problem solving

Computer Literacy

Self-Motivation

Microsoft Office Suite

Conflict Resolution

Typing

Active Listening

Stress Management

Customer Engagement

Multitasking

Time Management

Timeline

Bachelor of Science in Management -

University of Phoenix
10.2018 - 05.2024

Customer service retail associate(virtual)

Amazon.com Inc
10.2016 - Current

Connection center lead

walmart inc
05.2009 - 05.2014

High School Diploma -

Mountain Lakes High School
05.2001 -
Amber ArevaloCustomer Service Agent