Melanie M. Lee
Chesapeake,VA
Summary
Customer service professional with extensive experience at QVC Incorporated, skilled in resolving billing inquiries and improving customer satisfaction. Expertise in appointment scheduling and insurance verification, supported by strong problem-solving and communication skills. Dedicated to providing exceptional service and building positive client relationships.
Overview
35
35
years of professional experience
Work History
Customer Service Virtual associate
QVC Incorporated
Chesapeake, VA
01.1990 - Current
- To resolve customer concerns as it relates to products, deliveries, and billing inquiries
Hygiene Coordinator
Konikoff Dentistry
Virginia Beach, VA
01.2017 - 01.2019
- To schedule, verify insurance, appointment reminders and confirmations.
Education
Some College (No Degree) - Medical Office Management
Chesapeake Adult Education Center
Chesapeake, VA05-2016
High School Diploma -
Indian River High School
Chesapeake, VA08-1987
Skills
- Customer service
- Billing resolution
- Appointment scheduling
- Insurance verification
- Data entry
- CRM software
- Effective communication
- Problem solving
Accomplishments
- St Bernard Award
- Service Excellence Award
- Countless customer Commendations
Summary of Qualification
- 35 years of call center customer service experience.
- Outstanding communication and listening skills.
- Able to think independently and quickly resolve concerns.
- Commitment to team and department goals.
Timeline
Hygiene Coordinator
Konikoff Dentistry
01.2017 - 01.2019
Customer Service Virtual associate
QVC Incorporated
01.1990 - Current
Some College (No Degree) - Medical Office Management
Chesapeake Adult Education Center
High School Diploma -
Indian River High School
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