Jasmine Albin

Work History

Amazon.com Services

08.2022 - 07.2023

Implemented new strategies for better handling of customer issues, resulting in decreased wait times.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
Participated actively in ongoing training sessions and workshops aimed at enhancing personal skills and staying current with industry developments.
Managed approximately 40 incoming calls, emails and chats per day from customers.

Amazon Flex

02.2022 - 08.2022

Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Operated vehicle safely in highly congested areas with no traffic violations.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Operated light trucks to deliver loads as far as 10 miles from home location.

FJC Security

03.2015 - 08.2017

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.

NYC Parks & Recreation

11.2014 - 03.2015

Managed approximately 30 incoming calls per day.
Check identification of all persons entering premises and ensure all guests sign in
Secure premises and personnel by patrolling property
Deliver mail to the appropriate departments and keep notes on daily building activities

Target

12.2011 - 05.2014

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Implemented and developed customer service training processes.

Community Fuel Oil

09.2007 - 04.2011

Provided valuable support during audits by ensuring all documentation was well-organized and easily accessible.
Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
Utilized Microsoft Office Suite programs proficiently to compose documents, create spreadsheets, develop presentations as needed.
Provided clerical support to company employees by copying, faxing, and filing documents.