Hi, I’m
Quanah Escalera
Oklahoma City,OK
Summary
Professional with strong background in customer service and keen focus on delivering results. Adept at handling inquiries, resolving issues, and providing support with empathy and efficiency. Known for reliable collaboration and adaptability in dynamic team environments. Skilled in communication, problem-solving, and utilizing digital tools to enhance customer experience.
Experienced with handling high-volume customer inquiries and providing effective virtual support. Utilizes problem-solving skills to address and resolve customer issues promptly. Track record of maintaining clear and concise communication to ensure customer satisfaction.
Overview
8
years of professional experience
Work History
Rgcatv
Virtual Customer Service Associate
01.2020 - 08.2025
Job overview
- Managed customer inquiries via multiple channels, ensuring timely and accurate responses.
- Resolved complex technical issues, enhancing overall customer satisfaction and retention.
- Assisted in training new team members on customer service protocols and software systems.
- Developed comprehensive FAQs to streamline response time for common customer queries.
Gold Bunny Gem Mine
Virtual Assistant
02.2017 - 01.2020
Job overview
- Coordinated scheduling and meetings for team members, ensuring seamless communication.
- Assisted in customer support by addressing inquiries and resolving issues promptly.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Conferred with customers by telephone, chat or email to provide information.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Education
Post UniversityWaterbury, CT
Bachelor of Arts from Psychology
01-2027
Skills
- Organization
- Call handling
- Parts ordering
- Appointment scheduling
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Computer skills
- Excellent communication
- Organizational skills
- Decision-making
- Problem resolution
Timeline
Virtual Customer Service Associate
Rgcatv
01.2020 - 08.2025
Virtual Assistant
Gold Bunny Gem Mine
02.2017 - 01.2020
Post University
Bachelor of Arts from Psychology