Open To Work
Jarel Williamson
Virtual Sales Associate
Pell City,AL
Summary
Professional with a strong background in customer service and keen focus on delivering results. Adept at handling inquiries, resolving issues, and providing support with empathy and efficiency. Known for reliable collaboration and adaptability in dynamic team environments. Skilled in communication, problem-solving, and utilizing digital tools to enhance customer experience.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Virtual Customer Service Associate
T-Mobile
05.2025 - Current
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Educated customers on product features and services, enhancing overall satisfaction and retention.
- Collaborated with team members to streamline processes, improving response times for customer issues.
- Utilized CRM systems to track interactions, maintaining accurate records of customer engagements.
- Analyzed feedback trends to identify areas for improvement in service delivery, contributing to enhanced operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved customer complaints efficiently, leading to improved retention rates.
Key Holder
Verizon
05.2022 - 03.2025
- Consistently met and exceeded monthly sales targets through effective customer engagement, product knowledge, and solution-based selling.
- Conducted thorough needs assessments to understand customers' requirements and recommended appropriate wireless plans, devices, and accessories.
- Provided expert guidance on the latest technology trends and features, ensuring customers made informed purchasing decisions.
- Leveraged upselling and cross-selling techniques to maximize revenue per customer interaction.
- Actively participated in ongoing training programs to stay current on product knowledge, promotions, and industry trends.
- Resolved customer concerns and inquiries promptly, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve collective sales goals and fostered a positive work environment.
Manager
Hibbett Sports
03.2019 - 07.2022
- Assisted in the daily operations of the store, including inventory management, staff scheduling, and customer service.
- Played a key role in recruitment, training, and development of new and existing team members.
- Collaborated with the store manager to analyze sales trends, identify opportunities for growth, and implement effective strategies.
- Enforced company policies and procedures, ensuring a high level of compliance and operational excellence.
- Actively participated in community outreach and local marketing initiatives to enhance the store's presence and customer base.
Merchandiser
Gardenvision
08.2018 - 04.2020
- Design and set up visually appealing displays of garden products, plants, and accessories to attract customers and promote sales.
- Strategically place merchandise throughout the garden center to maximize exposure and drive impulse purchases while ensuring ease of navigation for customers.
- Maintained accurate inventory records, monitored stock levels, and coordinated with suppliers to ensure an adequate supply of merchandise while minimizing overstock situations.
- Plan and execute seasonal displays and promotions, aligning with gardening trends, holidays, and seasonal demands to capitalize on sales opportunities.
- Provide excellent customer service by assisting shoppers with product inquiries, offering gardening advice, and ensuring a positive shopping experience.
- Ensure compliance with company visual merchandising standards and guidelines, including cleanliness, organization, and safety protocols.
- Collaborate with marketing teams to execute promotional events, workshops, and demonstrations to engage customers and drive foot traffic to the garden center.
- Monitor market trends, competitor activities, and customer feedback to identify opportunities for product assortment expansion, pricing adjustments, and other strategic initiatives.
Manager
Buffalo Wild Wings
12.2017 - 03.2019
- Oversaw daily operations of a high-volume restaurant, ensuring adherence to company standards and policies.
- Recruited, trained, and mentored staff, fostering a positive work environment and promoting teamwork.
- Implemented cost-effective strategies to optimize inventory levels and reduce food and labor costs.
- Monitored guest satisfaction and addressed any concerns or issues promptly and effectively.
- Maintained compliance with health and safety regulations, conducting regular inspections and staff training.
- Developed and executed marketing initiatives to drive sales and increase brand awareness.
- Managed vendor relationships and negotiated contracts to secure favorable pricing and terms.
Stocker
Walmart
05.2016 - 03.2018
- Maintained a well-organized and clean stockroom, ensuring that products were easily accessible for the sales floor.
- Received, inspected, and processed incoming merchandise, verifying accuracy against purchase orders.
- Stocked shelves with precision, following company merchandising standards and maintaining a visually appealing store layout.
- Conducted regular inventory counts and restocked products to prevent out-of-stock situations.
- Collaborated with team members to complete tasks efficiently, especially during peak hours and promotional events.
- Assisted with the organization and execution of store resets and displays to enhance product visibility.
- Operated equipment such as pallet jacks and forklifts to transport and stock merchandise.
Delivery Driver
Jason's Deli
08.2015 - 05.2016
- Delivered orders to customers in a prompt and courteous manner, ensuring the quality and accuracy of each delivery.
- Efficiently planned and executed delivery routes to maximize productivity while adhering to delivery schedules.
- Maintained a clean and organized delivery vehicle, conducting routine inspections to ensure safe and reliable operation.
- Interacted professionally with customers, addressing inquiries and maintaining a positive customer service experience.
- Collaborated with restaurant staff to coordinate order preparation and ensure timely deliveries during peak business hours.
- Adhered to all traffic and safety regulations, minimizing accidents and ensuring the safety of both the delivery team and the public.
Education
Bachelor's degree - Computer Science
University of West Alabama
Livingston, AL07.2027
High school diploma - Computer Science
George Washington Carver High School
Montgomery, AL05.2014
Skills
- Organization
- Parts ordering
- Appointment scheduling
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Decision-making
Accomplishments
- Supervised a team of 10 staff members.
- Achieved a 10% sales increase by completing tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Resolved a product issue through consumer testing at three retail stores.
Certification
- Driver's License
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Virtual Customer Service Associate
T-Mobile
05.2025 - Current
Key Holder
Verizon
05.2022 - 03.2025
Manager
Hibbett Sports
03.2019 - 07.2022
Merchandiser
Gardenvision
08.2018 - 04.2020
Manager
Buffalo Wild Wings
12.2017 - 03.2019
Stocker
Walmart
05.2016 - 03.2018
Delivery Driver
Jason's Deli
08.2015 - 05.2016
High school diploma - Computer Science
George Washington Carver High School
Bachelor's degree - Computer Science
University of West Alabama
Military Service
- Branch: United States Army
- Service Country: United States
- Rank: Sergeant
- April 2013 to February 2018
- Served as a team leader responsible for the training, readiness, and performance of a combat medic unit within the Army Reserves.
- Demonstrated exceptional skills in triage, emergency medical treatment, and casualty evacuation during training exercises and real-world deployments.
- Provided medical support during combat operations, ensuring prompt and effective care for wounded soldiers.
- Trained and mentored team members in medical procedures, battlefield trauma care, and emergency response protocols.
- Maintained and updated medical records, ensuring accuracy and compliance with military regulations.
- Participated in regular drills, exercises, and ongoing professional development to stay current on medical advancements and military healthcare practices.
- Received accolades for maintaining a high level of readiness and ensuring the team's preparedness for deployment.