Open To Work
BRANDI KELLY
Central Communications
Riverside,CA
Work Preference
Desired Job Title
Virtual Customer Service AssociateClaim CollectionsCustomer Care/ Q&A RepCustomer Service,
Work Type
Full TimePart Time
Location Preference
Remote
11
years of professional experience
Dynamic Customer Support Associate with extensive experience in virtual customer support, dedicated to fostering seamless communication and achieving high satisfaction rates. Proven ability to resolve customer inquiries efficiently while delivering effective solutions that enhance the overall customer experience. Expertise in problem-solving and meticulous record-keeping ensures prompt resolution of issues, even in high-volume environments. Committed to maintaining clear and concise communication, consistently driving positive outcomes for customers.
Work History
Virtual Customer Service Associate
4 Years 9 Months- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed customer accounts, updating information and addressing discrepancies to maintain accuracy.
- Guided customers in troubleshooting technical issues, enhancing user experience and satisfaction.
Claim Collections
2 Years 7 Months- Process dental claims efficiently using proprietary software to ensure timely reimbursements.
- Review and analyze claim submissions for accuracy and compliance with policy guidelines.
- Collaborate with dental offices to resolve discrepancies and clarify coverage details.
Customer Care/ Q&A Rep
1 Year 7 Months- Developed and maintained strong client relationships to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline communication processes.
- Implemented training programs to elevate team performance and efficiency.
Customer Service,
1 Year 1 Month- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained detailed knowledge of product offerings to provide tailored support and recommendations.
Education
Career Development Certificate
G.E.D
Skills
Problem Solving
Organization
Call handling
Attention to Detail
Adaptability
Communication
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Timeline
Virtual Customer Service Associate
Central Communications
08.2021 - 05.2026Read More
Claim Collections
Pacific Dental Services
05.2018 - 12.2020Read More
Customer Care/ Q&A Rep
Push Innovations
04.2016 - 11.2017Read More
Customer Service,
Travel Media Partners
03.2015 - 04.2016Read More
Maps
G.E.D
Read More
San Bernardino County
Career Development Certificate
Read More