Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amber ARNOLD

Foristell,Missouri

Summary

Dynamic customer service professional with extensive experience in establishing strong client relationships and expertly addressing inquiries. Recognized for a friendly demeanor and a commitment to delivering exceptional support, resulting in increased customer satisfaction. Core competencies include problem-solving, effective communication, and conflict resolution. Aiming to leverage these skills to enhance customer engagement in a progressive organization.

Overview

11
11
years of professional experience

Work History

Client Solutions Specialist

Edward Jones
Maryland Heights, MO
05.2019 - Current
  • Created and delivered product presentations to potential and current clients.
  • Greeted and assisted customers to foster positive experiences.
  • Monitored incoming emails and phone calls from customers, responding promptly to address their concerns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Researched and implemented new technologies to improve customer experience and satisfaction.
  • Developed relationships with clients through regular communication, following up on inquiries and providing updates.
  • Scheduled and confirmed customer appointments and delivered timely reminders.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Investor Services Representative

TD Ameritrade
Saint Louis, Missouri
02.2018 - Current
  • Confer with customers by telephone or in person to provide information about products or services
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Complete sales order tickets and submit for processing of client-requested transactions
  • Explain stock market terms or trading practices to clients
  • Supply the latest price quotes on any security, as well as information on the activities or financial positions of the corporations issuing these securities
  • Refer unresolved customer grievances to designated departments for further investigation
  • Check to ensure that appropriate changes were made to resolve clients' problems

Server

54th Street Bar and Grill
Wentzville, Missouri
06.2016 - 01.2018
  • Take food orders and relay orders to kitchens or serving counters so they can be filled
  • Stock service stations with items such as ice, napkins, or straws
  • Total checks, present them to customers, and accept payment for services

Server

Red Robin
Dardenne Prairie, Missouri
07.2013 - 08.2016
  • Communicate with customers regarding orders, comments, and complaints
  • Relay food orders to cooks
  • Collect and return dirty dishes to the kitchen for washing

Education

Bachelor of Arts - Business Administration

Lindenwood University
Saint Charles, Missouri
12.2017

Associate of Arts -

Saint Charles Community College
Cottleville, Missouri
12.2015

Skills

  • Series 7 and 63 Licensed
  • Proficient in Microsoft Office
  • Customer retention
  • Strong problem-solving capabilities
  • Attention to detail
  • Task prioritization
  • Exceptional communication
  • Continuous improvement
  • Adaptability and flexibility
  • Teamwork and collaboration

Accomplishments

  • Consistently awarded 'Exceeds Expectations' on performance reviews each trimester and annually
  • Promoted to Senior Client Service Administrator and subsequently to Client Solutions Specialist within two years
  • Received multiple recognition awards from department leaders

Timeline

Client Solutions Specialist

Edward Jones
05.2019 - Current

Investor Services Representative

TD Ameritrade
02.2018 - Current

Server

54th Street Bar and Grill
06.2016 - 01.2018

Server

Red Robin
07.2013 - 08.2016

Bachelor of Arts - Business Administration

Lindenwood University

Associate of Arts -

Saint Charles Community College

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Amber ARNOLD