SAQUOYA GREYGOR
Pittsburgh,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills specializing in problem resolution and providing superior customer service.
Overview
17
17
years of professional experience
Work History
Client Solutions Specialist
PNC Investments
04.2024 - Current
- Provide comprehensive sales, service, and execution support for new and existing client relationships of the Private Bank serving as a trusted customer solutions resource for high net-worth clients.
- Gather, prepare, review, and verify required client documentation to ensure accuracy, completeness, and regulatory compliance.
- Execute standard processing activities while ensuring adherence to internal controls, policies, and regulatory requirements.
- Respond to all client inquiries and asks appropriate questions to facilitate resolution.
- Act as a primary point of contact for clients, internal client teams, and service partners; proactively escalate implementation or servicing issues as needed.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing exceptional organizational skills.
- maintain relationships with internal departments to research and resolve customer issues.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed valuable insights during brainstorming sessions that led to creative problem-solving approaches for complex client issues.
- Support risk management efforts by identifying, assessing, and mitigating risks in alignment with risk management standards.
Customer Service Escalation Specialist
PNC Investments
07.2019 - 04.2024
- Resolved customer escalations by analyzing issues and implementing effective solutions
- Collaborated with cross-functional teams to enhance customer experience and operational efficiency
- Trained and mentored junior staff on escalation procedures and best practices
- Developed comprehensive documentation for complex customer inquiries to streamline resolution processes
- Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
- Assisted in the development of training materials related to escalation handling best practices for new hires.
- Maintained comprehensive knowledge of company products, services, and policies to provide accurate information to customers during escalations.
- Managed high-pressure situations professionally, remaining calm and focused while resolving customer complaints.
Customer Sales and Service Associate
PNC Bank
09.2013 - 07.2019
- Through sincere personal interaction, create an atmosphere for clients to feel comfortable having in-depth, high-gain conversations about finances in order to open various banking accounts while assuring all policies and procedures are held to the highest standard. Promote and maintain positive relations with all contacts, customers and potential clients.
- Manage wide variety of customer service procedures to ensure they are conducted to the highest standards. Problem solve to correct inaccuracies within financial accounts.
- Responsible for cash drawers in excess of $100,000.00 Assist with semi-annual audits. Continue to learn new products, policies and federal regulations through on going training.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Assistant Sales Manager
Lane Bryant
08.2009 - 08.2013
- Directed and supervised employees, engaged in sales, inventory-taking and reconciling cash receipts.
- Delivered excellent customer service by greeting and assisting each guest to uncover individual needs.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Completed weekly schedules according to payroll policies.
- Trained all new associates on store procedures and policies Addressed customer inquiries and resolved complaints.
Education
Coursework in public speaking, Business Mathematics and techniques -
Community College of Allegheny County - Allegheny Campus
Pittsburgh, PA06-2010
High School Diploma - undefined
Shaler Area High School
Pittsburgh, PA06-2008
Skills
- Fully Licensed (series 63, 7)
- Proven Leader
- Reliable
- Active Listener
- Critical Thinker
- Team-Oriented
- Strong Communication Skills
- Solutions Focused
Timeline
Client Solutions Specialist
PNC Investments
04.2024 - Current
Customer Service Escalation Specialist
PNC Investments
07.2019 - 04.2024
Customer Sales and Service Associate
PNC Bank
09.2013 - 07.2019
Assistant Sales Manager
Lane Bryant
08.2009 - 08.2013
High School Diploma - undefined
Shaler Area High School
Coursework in public speaking, Business Mathematics and techniques -
Community College of Allegheny County - Allegheny Campus