Amber Arnold
Rochester,United States
Summary
Kitchen Supervisor with a track record of enhancing patient satisfaction through streamlined meal delivery and effective communication. Demonstrates strong leadership and multitasking abilities, managing front-of-house operations and collaborating with team members. Adept at resolving customer inquiries and technical issues, fostering a positive environment and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Mayo Clinic
09.2024 - Current
- Ensured adherence to infection control protocols during sterilization processes.
- Operated and maintained advanced sterilization equipment for surgical instruments.
- Trained and mentored junior staff on sterile processing procedures and best practices.
- Streamlined workflows to enhance efficiency in instrument preparation and distribution.
Cashier
Casey's general store
06.2024 - 08.2024
- Assist customers with transactions, ensuring accurate and efficient checkout processes, boosting satisfaction.
- Maintain store cleanliness and organization, contributing to a positive shopping environment.
- Manage inventory and restock shelves, ensuring product availability and customer satisfaction.
- Resolve customer inquiries and issues, enhancing overall customer experience.
- Collaborate with team members to achieve store goals and improve operational efficiency.
Technical Support
Spectrum
06.2023 - 08.2024
- Assist customers with technical and billing issues, ensuring clarity and empathy.
- Utilize dual monitors for efficient problem resolution and customer communication.
- Enhance customer satisfaction through attentive listening and effective solutions.
- Address technical queries, leading to reduced call resolution times.
- Support billing inquiries, contributing to improved customer experience.
Kitchen Supervisor
Morrison Healthcare
01.2023 - 05.2023
- Streamlined patient meal delivery processes, ensuring timely service and addressing concerns, enhancing overall patient satisfaction.
- Supervised front-of-house operations, coordinated host activities, and resolved patient and staff issues, maintaining high service standards.
- Facilitated effective communication between hosts and patients, ensuring prompt meal delivery and resolving concerns to improve service quality.
Shift Leader
Taco Bell
11.2020 - 01.2023
- Trained new employees on customer service policies, improving team efficiency and satisfaction.
- Managed store operations including cash handling and bank deposits, ensuring financial accuracy.
- Directed team members, providing feedback to enhance performance and meet brand standards.
- Regularly stocked and rotated inventory, maintaining optimal product availability.
- Handled escalated customer issues, enhancing customer service and retention.
- Committed to teamwork and open communication, ensuring project success through effective collaboration and mutual support.
Education
Diploma - undefined
John Marshall Senior High School
Rochester, MNSkills
Shift Management
Food Production
Management
Cash Handling
Keyboarding
Supervising
Cash Management
Technical Support
Training & Development
Driving
Schedule Management
Kitchen Management
Time Management
Problem Solving
Organizational Skills
Communication Skills
Phone Etiquette
Certification
Certified Sterile Processing Technician
Timeline
Sterile Processing Technician
Mayo Clinic
09.2024 - Current
Cashier
Casey's general store
06.2024 - 08.2024
Technical Support
Spectrum
06.2023 - 08.2024
Kitchen Supervisor
Morrison Healthcare
01.2023 - 05.2023
Shift Leader
Taco Bell
11.2020 - 01.2023
Diploma - undefined
John Marshall Senior High School
LINKS
Driver's License
ADDITIONAL INFORMATION
Assessments
- Customer service fit
- Measures the traits that are important for success for customer
- Full
- Customer focus & orientation
- Responding to customer situations
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any
- Time