AMBER BANNISTER
Mobile,AL
Summary
Dedicated and adaptable professional with experience in healthcare systems and leadership, warehouse operations, logistics, and customer service. Skilled in data management, medical record maintenance, employee training/education, merchandise handling, and inventory management. Previous logistics and healthcare management experience provided a strong foundation in fast-paced operations, accuracy, safety, and teamwork. Recognized for excellent communication, problem-solving, and organizational skills with the ability to quickly learn new systems and contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
USA Health Providence Hospital
Mobile, Alabama
02.2025 - 05.2026
- Registered, scheduled, and checked in patients in the Emergency Department with accurate use of Cerner and Phreesia electronic record/registration systems.
- Collaborated with other departments/clinical staff to resolve any registration or scheduling issues that arose.
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Collected insurance information and scanned identification cards for accurate billing purposes. Verified patient insurance and ran eligibility.
- Trained and educated new Patient Access Representatives by sharing knowledge and experience.
- Processed payments from patients for co-payments, deductibles, or self-pay services.
Patient Relations Manager
AltaPointe Health Systems
Mobile, AL
01.2024 - 10.2024
- Identified trends in patient feedback data to inform future initiatives aimed at enhancing overall experience levels.
- Conducted program monitoring and investigations pertaining to any type of physical abuse, non-consensual sexual assault, HIPAA violations, and mistreatment at all outpatient locations and Baypointe Hospital.
- Educated new employees of all policies, procedures, and services offered at various facilities associated with Altapointe Health Systems.
- Evaluated employee performance and provides constructive feedback for growth and development.
- Collaborated with hospital staff to address patient concerns, complaints, and oversaw resolutions to ensure positive outcomes.
- Assisted in creating policies and procedures related to patient rights, privacy, and complaint management.
Bulk Order Filler
Walmart Distribution Center
Irvington, AL
05.2023 - 11.2023
- Fulfilled orders using pick lists, order management software and scanners.
- Picked, packaged and transported orders using forklifts and hand trucks.
- Recorded pulled items with high accuracy, including product serial numbers and quantities.
- Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs.
- Arranged product in shipping carton to minimize damage during transit.
- Reported low stock levels and replenished inventory.
- Avoided errors by accurately reading work tickets and pulling merchandise.
Sales Associate Specialist
Victoria Secret
Mobile, AL
08.2021 - 01.2023
- Organized and faced products on shelves and in displays to comply with merchandising standards.
- Suggested additional products and services to increase sales.
- Maintained strong working relationships inside and outside organization.
- Promoted customer loyalty program or store credit card to meet performance targets.
- Addressed, researched and resolved customer issues.
- Answered customer questions about return and exchange policies.
- Updated pricing and signage to advertise sales or seasonal products.
Customer Service Representative
Academy Sports & Outdoors
Mobile, AL
07.2019 - 03.2021
- Informed customers of promotions and special offers to increase sales.
- Documented, researched and resolved customer service issues.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Handled customer inquiries, payments and service requests.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
Education
Bachelor of Science (B.S.) - Professional Health Sciences, Healthcare Management
University of South Alabama
Mobile, Alabama12.2022
Skills
Marketing and Outreach
Data Analysis/Management
Clinical Research
Adaptability
Employee Training and Development
Leadership
Billing and Insurance Verification
Patient Record Maintenance
Healthcare Systems Navigation
Distribution/Production Management
Certification
- American Heart Association Basic Life Support (CPR and AED) Program (Issue Date: 2/28/26- Renewal Date: 2/2028)
- Introduction to Incident Command Systems, ICS-200, Federal Emergency Management Agency: Emergency Management Institute, 2022-04-19
- Basic Incident Command System for Initial Response, ICS-200, Federal Emergency Management Agency: Emergency Management Institute, 2022-04-19
- An Introduction to the National Incident Management System, Federal Emergency Management Agency: Emergency Management Institute, 2022-05-04
- An Introduction to National Response Framework, Federal Emergency Management Agency: Emergency Management Institute, 2022-05-04
- Preventing, Identifying, and Responding to Abuse and Neglect, Relias: Healthcare Workforce Enablement and Education Solutions, 2024-01-03
- Mindset: Prevention Management and Aggressive Behaviors/Crisis Intervention, Relias: Healthcare Workforce Enablement and Education Solutions, 2024-01-04
- Suicide Prevention, Risk Assessment, and Response, Relias: Healthcare Workforce Enablement and Education Solutions, 2024-01-07
- Electronic Incident Reporting, Relias: Healthcare Workforce Enablement and Education Solutions, 2024-01-08
- Active Shooter Response, Relias: Healthcare Workforce Enablement and Education Solutions, 2024-01-08
- 2024 Child Abuse Mandated Reporters Training, Alabama Department of Human Resources, 2024-01-08
- 2024 Adult Abuse Mandated Reporters Training, Alabama Department of Human Resources, 2024-01-30
Organizations
AltaPointe Health Systems Peer Council
-Peer Council works to build a sense of community for those living with mental illness by sharing experiences, supporting growth, encouraging each other to thrive and sharing resources.
Alpha Kappa Alpha Sorority Inc., Member, 11/15/20
Montgomery City of Refuge Church, Founding Member, 3820 Woodley Road, Montgomery, AL, 36116
-Led youth ministry events and programs
-Organized various church fundraisers, community outreach events, and monthly church programs.
Timeline
Patient Access Representative
USA Health Providence Hospital
02.2025 - 05.2026
Patient Relations Manager
AltaPointe Health Systems
01.2024 - 10.2024
Bulk Order Filler
Walmart Distribution Center
05.2023 - 11.2023
Sales Associate Specialist
Victoria Secret
08.2021 - 01.2023
Customer Service Representative
Academy Sports & Outdoors
07.2019 - 03.2021
Bachelor of Science (B.S.) - Professional Health Sciences, Healthcare Management
University of South Alabama