Kennie Galloway
New Orleans,LA
Summary
Patient Access Representative with proven expertise in insurance verification and patient registration at Lcmc Health. Exceptional customer service skills enhance patient experience through effective inquiry resolution. Strong communicator dedicated to HIPAA compliance and community outreach, resulting in improved patient satisfaction and positive relationships. Demonstrated ability to manage patient admissions and scheduling while maintaining confidentiality and workflow efficiency. I am a compassionate patient representative with a background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Desiring to utilize expertise gained from master's degree in criminal justice to embark on a fulfilling career in criminal justice arena.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Lcmc Health
New Orleans, Louisiana
11.2023 - Current
- Scheduled patient appointments using electronic health record systems.
- Collected patient demographics and insurance information accurately.
- Verified insurance eligibility prior to patient visits and procedures.
- Assisted patients with registration forms and payment processes.
- Communicated effectively with patients regarding appointment details and requirements.
- Maintained confidentiality of patient records in compliance with regulations.
- Resolved patient inquiries and concerns in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Family Case Worker
Housing Authority of New Orleans
New Orleans, Louisiana
05.2023 - 12.2024
- Assist families in accessing community resources
- Conduct initial assessments for new clients
- Maintain detailed case files for each family
- Support families in crisis situations
- Coordinate with other agencies for client needs
- Provide guidance on family management strategies
- Maintained client records, including case notes and documentation of services provided.
- Actively participated in team meetings with supervisors, colleagues and other partners to discuss caseloads, best practices and strategies for success.
- Provided guidance on budgeting, job searching and career planning.
- Reported any suspected abuse or neglect to the appropriate authorities in accordance with state regulations.
- Conducted home visits with families to assess safety, well-being and progress.
- Maintained positive working relationship with fellow staff and management.
Office Clerk
Schwartz Law Firm
New Orleans, Louisiana
01.2022 - 05.2022
- Managed daily office communications and coordinated appointments for legal staff.
- Maintained organized filing systems for client documents and legal records.
- Assisted in preparing legal documents and correspondence for client meetings.
- Operated office equipment including printers, scanners, and fax machines efficiently.
- Scheduled meetings and coordinated logistics for attorney-client consultations.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Participated in team meetings to discuss progress on projects or new initiatives.
Education
Master of Science - Criminal Justice
Southern University At New Orleans
New Orleans, LA05-2026
Skills
- Customer service
- HIPAA compliance
- Community outreach
- Effective communication
- Quality assurance
- Time management
- Conflict resolution
- Insurance verification
- Verbal and written communication
- Strong empathy
- Friendly and outgoing
- Patient registration
- Problem-solving
- Team leadership
- Money handling
- Patient identity verification
- Appointment scheduling
Timeline
Patient Access Representative
Lcmc Health
11.2023 - Current
Family Case Worker
Housing Authority of New Orleans
05.2023 - 12.2024
Office Clerk
Schwartz Law Firm
01.2022 - 05.2022
Master of Science - Criminal Justice
Southern University At New Orleans
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