Amber Barrett
Orlando,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Assistant Director of Youth Services
Family Partnerships of Central Florida
Orlando, FL
10.2020 - Current
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Created and maintained reports on operational performance metrics.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Identified areas of opportunity for cost savings initiatives across departments.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Met with stakeholders to address issues and implement solutions.
- Implemented process improvements to increase efficiency and effectiveness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education and Career Development Manager
Family Partnerships of Central Florida
Orlando, FL
06.2022 - 12.2023
- Created and delivered workshops on resume writing, job search techniques, and interviewing skills.
- Conducted informational interviews with employers to identify potential job opportunities for clients.
- Assessed client needs and developed appropriate strategies for career advancement.
- Maintained relationships with external partners including universities, community organizations, industry groups.
- Collaborated with other departments to develop programs that promote career growth within the organization.
- Prepared written summaries of client interactions outlining goals achieved during appointments.
- Mentored team members to succeed and advance within department and company.
- Assisted with grant management activities including budget tracking, expenditure reporting, and program evaluation.
- Acted as a liaison between upper management and staff, facilitating open communication.
Youth Engagement Manager
Family Partnerships of Central Florida
Orlando, Florida
10.2020 - 05.2022
- Maintained positive relationships with stakeholders through effective communication and collaboration.
- Monitored progress against goals and milestones, communicated updates to the team and client stakeholders.
- Identified opportunities for improvement in existing processes and proposed innovative solutions.
- Implemented change management practices to ensure smooth transition from old systems to new ones.
- Assisted in developing positive relationships between clients' families and community organizations providing additional resources.
- Facilitated weekly group meetings with clients to discuss issues related to substance abuse, mental health, educational achievement, financial literacy, conflict resolution skills, and employment readiness.
Pharmacy Technicican
Publix
Orlando, FL
08.2012 - 12.2020
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customers with product information and resolved their issues in a timely manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Organizational Development and Learning Specialist
Children's Home Society Of Florida
Orland, FL
01.2020 - 08.2020
- Developed and implemented organization-wide performance management systems.
- Coordinated training sessions to ensure staff had the necessary skills to meet job requirements.
- Developed instructional materials to meet the needs of learners and ensure compliance with organizational standards.
- Designed interactive activities to engage participants in the learning process.
Youth Engagement Specialist
Embrace Families
Orlando, FL
09.2018 - 01.2020
- Organized and facilitated webinars to educate clients on new products and services.
- Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.
- Managed projects from conception to completion while meeting deadlines and budget requirements.
- Coordinated with external vendors in order to secure resources needed for upcoming engagements.
- Cultivated and maintained relationships with key stakeholders, including community leaders and organizations.
- Facilitated workshops and presentations to educate and engage target audiences.
Education
Master of Arts - Organizational Leadership And Learning
The George Washington University
05-2022
Bachelor of Arts - Social Work
University of Central Florida
05-2018
Skills
- Strategic Planning
- Operations Management
- Team Operations
- Project Management
- Relationship Building
- Organization and Multitasking
- Quality Assurance
- Procedure Development
Timeline
Education and Career Development Manager
Family Partnerships of Central Florida
06.2022 - 12.2023
Assistant Director of Youth Services
Family Partnerships of Central Florida
10.2020 - Current
Youth Engagement Manager
Family Partnerships of Central Florida
10.2020 - 05.2022
Organizational Development and Learning Specialist
Children's Home Society Of Florida
01.2020 - 08.2020
Youth Engagement Specialist
Embrace Families
09.2018 - 01.2020
Pharmacy Technicican
Publix
08.2012 - 12.2020
Master of Arts - Organizational Leadership And Learning
The George Washington University
Bachelor of Arts - Social Work
University of Central Florida
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