Amber Bartholomew
Jamestown,PA
Summary
Dynamic Pharmacy Benefits Manager with CVS Health, skilled in medication therapy management and healthcare analytics. Proven track record in fostering collaboration among stakeholders and optimizing patient care. Adept at problem-solving and maintaining compliance, ensuring high-quality service delivery while enhancing member education and engagement. Committed to driving effective pharmacy benefit design.
Overview
14
14
years of professional experience
Work History
Pharmacy Benefits Manager (PBM) Operations
CVS Health
08.2022 - Current
- Ensured compliance with regulatory requirements, maintaining accurate records and documentation of pharmacy benefit management activities.
- Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
- Managed relationships with key stakeholders, including employers, health plans, and pharmacy networks, fostering a collaborative approach to pharmacy benefits management.
- Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Developed and maintained a comprehensive understanding of evolving industry regulations, guidelines, and best practices in pharmacy benefits management.
- Educated new hires about different benefit plans.
Registered Medical Assistant (RMA)
Steward Medical Group
03.2018 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills as delegated by the prescribing physician.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
Registered Medical Assistant (RMA)
Mid-Ohio Eye Care
02.2017 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by operating advanced ocular screening devices.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and maintaining paper and electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Sales Associate
Stateline Auto Group
04.2017 - 08.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to achieve monthly sales targets.
Kitchen Prep Cook/Catering Assistant
Parkhurst Dining Services at Allegheny College
01.2012 - 04.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Contributed to a positive team environment through effective communication and collaboration with staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
- Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
- Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Demonstrated adaptability in learning new cooking methods and techniques, staying current with industry trends for continuous improvement.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.
- Developed a comprehensive understanding of dietary restrictions and allergens to accommodate guest needs when preparing meals accordingly.
- Fostered teamwork through open communication channels between cooks, allowing them to work cohesively towards common goals.
- Assisted in training new hires, sharing expert knowledge and techniques for improved performance.
- Streamlined dish assembly with proper portioning and presentation, contributing to consistent quality.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced College Dining Hall environment.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Cleaned and organized kitchen stations to promote team efficiency.
- Bolstered client satisfaction by providing attentive customer service during events.
Wait Staff
Julian's Restaurant
01.2011 - 01.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree - Medical Assisting Certification
Ross Medical Education Center
5555 Youngstown Warren Rd., #909, Niles, OH 4444602-2017
High School Diploma -
Saegertown Jr./Sr. High School
18079 Mook Rd., Saegertown, PA 1643305-2007
Skills
- Program leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dedication to cleanliness to ensure a positive customer experience
Timeline
Pharmacy Benefits Manager (PBM) Operations
CVS Health
08.2022 - Current
Registered Medical Assistant (RMA)
Steward Medical Group
03.2018 - 08.2022
Sales Associate
Stateline Auto Group
04.2017 - 08.2017
Registered Medical Assistant (RMA)
Mid-Ohio Eye Care
02.2017 - 03.2018
Kitchen Prep Cook/Catering Assistant
Parkhurst Dining Services at Allegheny College
01.2012 - 04.2017
Wait Staff
Julian's Restaurant
01.2011 - 01.2013
No Degree - Medical Assisting Certification
Ross Medical Education Center
High School Diploma -
Saegertown Jr./Sr. High School
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