Jasmine Greaves
Austin
Summary
Operations-focused HR professional with 8+ years of experience supporting recruiting operations, onboarding, workforce systems, employee lifecycle management, compliance, and cross-functional business operations within fast-paced multi-state organizations. Skilled in optimizing workflows, administering HRIS systems, coordinating hiring and onboarding logistics, maintaining data integrity, and improving operational efficiency through scalable processes and technology solutions. Experienced in reporting, training coordination, process documentation, and stakeholder communication across remote teams. Passionate about leveraging AI and automation tools to improve operational workflows and team productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
People Operations & Benefits Manager
Envoi Associates
Remote
03.2024 - 03.2026
- Supported multi-state people operations for 30+ employees across Texas, Colorado, and Tennessee, managing onboarding, employee lifecycle administration, compliance coordination, and workforce support processes.
- Administered HRIS and workforce systems including Paychex Flex, maintaining employee data accuracy, reporting integrity, benefits administration, and operational workflows.
- Managed end-to-end benefits administration including new hire enrollment, open enrollment, qualifying life event changes, COBRA coordination, and employee benefits terminations.
- Served as liaison between Envoi Associates, Paychex Flex, and Human Interest to coordinate 401(k) enrollment, eligibility tracking, employee education, and benefits operations support.
- Coordinated onboarding operations, hiring support activities, policy administration, and employee communications to ensure a seamless employee experience across distributed teams.
- Built and maintained HR workflows, operational tracking systems, compliance documentation, and employee communication resources to improve organizational consistency and scalability.
- Facilitated company-wide compliance initiatives and virtual training programs, maintaining audit readiness and standardized operational practices.
- Leveraged AI-assisted tools and automation platforms to streamline workflows, improve communication efficiency, and support operational process improvements.
Human Resources Coordinator
Superior Caregivers LLC
Remote
04.2022 - 03.2024
- Advanced to HR Coordinator position following proven success in talent acquisition, focusing on caregiver and administrative role recruitment.
- Facilitated comprehensive employee lifecycle processes to ensure seamless onboarding, accurate HR documentation, and effective benefits management.
- Maintained accurate employee records, facilitated timely payroll updates, and handled employee relations inquiries with discretion and professionalism.
- Managed comprehensive onboarding processes and benefits enrollment for new employees to maintain compliance with HIPAA and state care standards.
- Created and managed comprehensive training initiatives aimed at maintaining compliance with certification requirements and promoting ongoing professional development.
- Facilitated virtual training initiatives, tracked certifications and continuing education requirements, and maintained compliance documentation for distributed teams.
- Assisted with employee relations support, policy communication, and administrative process coordination in a fast-paced multi-state environment.
- Maintained comprehensive employee records, executed payroll updates, and provided confidential support for employee relations inquiries.
Talent Acquisition Specialist
Superior Caregivers LLC
Remote
12.2021 - 04.2022
- Partnered with hiring managers to support workforce planning, anticipate hiring needs, and coordinate recruiting workflows for caregiver and administrative positions.
- Supported full-cycle recruiting operations including sourcing, candidate screening, interview coordination, and hiring process management.
- Led recruiting outreach initiatives and partnered with community programs and external organizations to expand candidate pipelines and improve talent acquisition efforts.
- Developed job descriptions, interview guides, and candidate evaluation processes aligned with operational and hiring needs.
- Managed candidate communication and screening workflows, reviewing resumes, assessing qualifications, and coordinating interview scheduling.
- Maintained recruiting documentation, candidate tracking, and hiring records to support organized and efficient recruiting operations.
- Assisted in improving recruiting processes and candidate experience through consistent communication and streamlined coordination practices.
Office Administrative Assistant
Vet Pride Services
Killeen, TX
05.2014 - 12.2021
- Supported day-to-day office operations, employee communications, and administrative coordination within a fast-paced service environment.
- Assisted with onboarding support, employee documentation, and verification processes while ensuring accurate record maintenance and compliance with company procedures.
- Coordinated communication between project managers and employees to support operational efficiency and workforce organization.
- Processed and reviewed weekly timesheets and payroll-related documentation to ensure accuracy and timely submission.
- Maintained organized digital and physical filing systems for employee, operational, and business records.
- Supported interview coordination, employee process communication, and administrative workflow management.
- Managed confidential employee and operational documentation with a high level of professionalism and attention to detail.
Disney College Program Participant
Walt Disney World Resort
Orlando, FL
08.2017 - 01.2018
- Supported high-volume transportation and guest operations within a fast-paced resort environment serving thousands of daily guests.
- Coordinated guest communication, directional support, and operational assistance across Disney transportation systems and resort locations.
- Utilized radio communication and cross-functional coordination to support efficient transportation flow and guest experience operations.
- Assisted with crowd management, boarding coordination, and operational support during high-traffic park and resort periods.
- Developed strong communication, problem-solving, and customer experience skills within a structured, process-driven organization.
Mental Health Coordinator
Bagdad Head Start
Leander, TX
11.2016 - 07.2017
- Supported early childhood behavioral and developmental programs through documentation management, training support, and cross-functional communication with educators and staff.
- Facilitated teacher training sessions focused on classroom support strategies, student engagement, and behavioral guidance techniques.
- Maintained organized documentation, case records, and program notes while ensuring accuracy and confidentiality.
- Collaborated with educators and families to support student development and positive learning environments.
- Assisted with program coordination and daily operational support within a fast-paced educational setting.
Education
Master of Science - Marriage and Family Therapy
Texas A&M University
Killeen, TXBachelor of Science - Psychology
Prairie View A&M University
Prairie View, TXSkills
- Recruiting Operations
- HIPAA compliance
- HRIS systems
- 401K experience
- Employee benefits administration
- Program leadership
- Vendor relationship management
- Auditing procedures
- COBRA administration
- Regulatory compliance
- HR program development
- Teamwork and collaboration
Accomplishments
- Promoted from Talent Acquisition Specialist to Human Resources Coordinator based on recruiting and operational performance
- Supported recruiting operations, onboarding workflows, and employee lifecycle coordination across multi-state teams
- Coordinated candidate communication, interview scheduling, and hiring process support in fast-paced workforce environments
- Built and maintained organized HR workflows, compliance documentation, and operational tracking systems to improve process consistency and scalability
Certification
- The Accelrated HR Management Certificate Program (Gracelend University -Skillpath) - Novemebr 2023
Languages
English
Full Professional
Spanish
Elementary
Timeline
People Operations & Benefits Manager
Envoi Associates
03.2024 - 03.2026
Human Resources Coordinator
Superior Caregivers LLC
04.2022 - 03.2024
Talent Acquisition Specialist
Superior Caregivers LLC
12.2021 - 04.2022
Disney College Program Participant
Walt Disney World Resort
08.2017 - 01.2018
Mental Health Coordinator
Bagdad Head Start
11.2016 - 07.2017
Office Administrative Assistant
Vet Pride Services
05.2014 - 12.2021
Master of Science - Marriage and Family Therapy
Texas A&M University
Bachelor of Science - Psychology
Prairie View A&M University
Additional Information
- Authorized to work in the US for any employer
- SKILLS
- Research Group Psychotherapy
- Certified in using SPSS Database to input data. Culturally Sensitive
- Skilled in using Microsoft Excel Skilled in Intake interviewing