Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Beard

Citrus Heights,CA

Summary

Dynamic customer service professional with extensive experience at Safe Credit Union, excelling in issue resolution and customer relationship management. Recognized for improving customer satisfaction through effective problem-solving and empathetic support. Proven ability to train and mentor team members, fostering a collaborative environment and enhancing service quality.

Overview

13
13
years of professional experience

Work History

Resolution & Support Specialist

Safe Credit Union
Rancho Cordova, CA
09.2019 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.

Department Manager

McDonald's
Sacramento, CA
05.2012 - 12.2019
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.

Education

Diploma - General Studies

William Daylor High School
Sacramento, CA
01.2005

Skills

  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Training and coaching
  • Empathy and patience
  • Escalation handling
  • Data entry
  • Issue resolution
  • Issue escalation
  • Problem-solving
  • Attention to detail
  • Friendly and patient
  • Collaborative team player
  • Active listening
  • Help desk support
  • Call center operations
  • Customer service expert

Timeline

Resolution & Support Specialist

Safe Credit Union
09.2019 - Current

Department Manager

McDonald's
05.2012 - 12.2019

Diploma - General Studies

William Daylor High School

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Amber Beard