Ashanti Dixon
Lakeland
Summary
Dedicated professional with extensive experience in customer relationship management and support services. Known for strong communication and problem-solving skills, consistently resolving inquiries and driving improvements in service processes to enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Resolution Support Specialist
Alorica
Remote
08.2024 - 01.2026
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided technical support via multiple channels, ensuring timely resolutions for clients.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Utilized CRM systems to document interactions and track customer feedback efficiently.
Lifestyle Concierge
Aspire Lifestyles
Remote
10.2021 - 11.2023
- Delivered personalized lifestyle solutions, enhancing client satisfaction through tailored experiences.
- Coordinated travel arrangements, ensuring seamless logistics for high-profile clientele.
- Cultivated relationships with local vendors and service providers to expand resource network.
- Managed event planning, executing details from concept to completion for exclusive gatherings.
FMLA Customer Experience Specialist
ComPsych
Remote
11.2021 - 12.2022
- Processed FMLA claims, ensuring compliance with federal regulations and employer policies.
- Evaluated documentation for accuracy, facilitating timely claim approvals and denials.
- Communicated with employees regarding claim status, providing clear guidance on next steps.
Patient Services Representative
Change Healthcare
Remote
08.2020 - 09.2021
- Facilitated patient inquiries and resolved issues to enhance service satisfaction.
- Managed appointment scheduling and coordinated with healthcare providers for optimal patient flow.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Trained new staff on operational procedures and customer service best practices to improve team performance.
Financial Services Representative
GC Services
Lakeland, FL
01.2018 - 02.2019
- Provided customer support, resolving inquiries and issues efficiently to enhance satisfaction.
- Managed financial transactions, ensuring accuracy and compliance with regulatory standards.
- Implemented process improvements, streamlining workflows to increase productivity across services.
- Analyzed client accounts, identifying opportunities for upselling additional financial products.
Education
Benedict College
Columbia, South Carolina, SCHigh School Diploma -
Cross Creek High School
Augusta05-2010
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Empathy and patience
- Escalation handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved denied prior authorizations which led to appeal approvals.
Timeline
Resolution Support Specialist
Alorica
08.2024 - 01.2026
FMLA Customer Experience Specialist
ComPsych
11.2021 - 12.2022
Lifestyle Concierge
Aspire Lifestyles
10.2021 - 11.2023
Patient Services Representative
Change Healthcare
08.2020 - 09.2021
Financial Services Representative
GC Services
01.2018 - 02.2019
Benedict College
High School Diploma -
Cross Creek High School