Elena Jackson
Owen Sound,ON
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, well-prepared to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Resolution Support Specialist
THE HOME DEPOT
07.2020 - Current
- Finding resolutions for major and complex customer issues, managing the process end to end and deescalating
- Collaborate and provide cross functional support internal teams, field partners, service providers and vendors
- Capture and communicate customer insights, analyze root cause and provide real-time insights to business units
- Anticipate customers needs and provide support beyond the customers expectations to ensure customer loyalty and elevate our brand
- Responsible for Administrative tasks involving business strategies
Operations Role- Head Cashier – Service Desk – Project Coordinator – In Store Trainer –FES
THE HOME DEPOT
04.2002 - 07.2020
- Oversee front end operations, setting clear performance expectations and providing feedback, scheduling for 20-25 associates
- Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations
- Handling customer complaints in a professional manner
- Building strong relationships with vendors and service providers to ensure that projects are completed within a reasonable time frame
- Communicating with installers, vendors and delivery companies using email and web portals
- Maintaining customer files and ensuring all profile information is current
- Work with district partners to overcome potential obstacles
- Train new and existing associates on new computer systems (SAP) and procedures
- Good working knowledge of windows, email, SAP, POS
- Attend site visits on installs to resolve issues for customers and installers
- Research and correct inventory on hand discrepancies
- Organized install events in the store
- Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers, communicating store and Home Depot objectives to associates
- Training and supervising Cashiers and Lot Associates
- Setting clear performance expectations as well as providing on the job feedback by initiating lead and measure recognition to help obtain goals and track progress
- Providing a safe working and shopping environment by following all safety policies & standards
- Completing specified safety training, immediately correcting hazards; unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers
Pro Account Sales Associate- Flooring Sales Specialist
THE HOME DEPOT
10.2016 - 11.2018
- Developing ongoing relations with commercial customers of the Home Depot
- Proactively driving sales and assessing current Pro needs on a continuing basis
- Building strong relations with the Pro’s in order to pursue new account growth and generate business leads
- Maintaining knowledge of marketplace dynamics including new suppliers and products, and informing our Pros of changes
- Providing quotes and tracking accounts to reflect current Pro Account records
- Achieving and exceeding sales and credit goals while delivering a strong customer experience
- Desire to build relationships and connect with members of the industry
- Strong interpersonal & computer skills
- An action-oriented attitude and the ability to adapt in a fast-paced environment
- A competitive edge
Education
Computerized Accounting Diploma - With Honors
Academy of Learning
01.1999
OSSD -
West Hill Secondary School
06-1996
Skills
- Communication
- Ability to work under pressure
- Decision Making
- Time Management
- Self-Motivated
- Conflict Resolution
- Leadership
- Adaptability
- Interpersonal Skills
- Detail Oriented
Timeline
Resolution Support Specialist
THE HOME DEPOT
07.2020 - Current
Pro Account Sales Associate- Flooring Sales Specialist
THE HOME DEPOT
10.2016 - 11.2018
Operations Role- Head Cashier – Service Desk – Project Coordinator – In Store Trainer –FES
THE HOME DEPOT
04.2002 - 07.2020
Computerized Accounting Diploma - With Honors
Academy of Learning
OSSD -
West Hill Secondary School
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