Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Mortgage Loan Officer position. Ready to help the team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Senior Security Specialist
Navy Federal Credit Union
01.2022 - Current
Responding to abusive member and assisting members and employees with any issues that may arise
Mentoring specialists and officers with assigned tasks
Managing shift schedules and assisting with administrative duties
Proficient in all programs utilized in completing daily tasks to include, word, excel, Share Point, Immix, Avigilon, UAD, Verint, Blue Zone, Go Anywhere, etc
Actively collaborate with branch managers, legal department and campus leaders to effectively mitigate security risks
Developing and implementing strategies to prioritize security awareness and training
Assuring documentation is properly completed and accurately distributed
Security Specialist
Navy Federal Credit Union
01.2021 - 01.2022
SMC duties: Monitoring NFCU Branch Alarms across globe verifying security of branches and ATM’s, responding to skimmer notifications confirming security of property and member finances, and responding to 3SI trackers in event of robberies as well as false alarms in a timely manner
Contact with upper management, law enforcement for affected areas and working with other significant NFCU departments regarding incidents
Mentor other employees utilizing SOPs and experience
Security Officer
Navy Federal Credit Union
01.2019 - 01.2021
Assist employees with lost items, medical emergencies, badges, parking, barcodes, or anything requiring assistance
Patrol for trespassers, assist local Law Enforcement, secure buildings, and complete reports regarding any incidents.
Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Investigation Specialist II
Department of Business and Professional Regulation
01.2015 - 01.2019
Investigate complaints of violations of Florida Statute to ensure proper methods are utilized to complete licensed and quality work within State of Florida assuring excellent customer service
Maintained high degree of professional ethics while handling sensitive and confidential information during investigations
Develop plans, manage workflow, keep detailed records as well as process complaints/claims in timely and efficient manner
Complete detailed reports referenced and examined in civil and criminal court procedures and provided expert testimony in court proceedings, supporting prosecution efforts with clear and concise explanations of findings
Comprehension and utilization of Florida Statutes and multiple inner office and computer databases
Correctional Officer/Sergeant
Santa Rosa Correctional Institution
01.2006 - 01.2015
Supervise and train employees in methods of performing job duties as well as provide motivation to improve quality of work performed
Prepare, review, and submit oral and written reports
Develop, create, organize, and schedule training, rosters, and various drills assisting in improvement of department function as well as other administrative duties
Utilization of multiple computer programs to include Word, Excel, CDC, etc.
Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure
Monitored and confirmed compliance with safety standards and regulations.
Education
Associate of Science - Photographic Technology
Pensacola State College
Pensacola, FL
01.2022
Correctional Officer Academy -
Santa Rosa Correctional Institution
Milton, FL
01.2007
Law Enforcement Academy -
Northwest Florida State College
Okaloosa County, FL
01.2005
Skills
Strong organizational skills
Multi-tasker
Strong computer skills
Great interpersonal skills
Goal oriented
Team player and problem solver
Strong interpersonal skills
Goal/task oriented
Time management
Experience working with sensitive information
Strong written/verbal communication and skills
Disciplined and attention to detail
Timeline
Senior Security Specialist
Navy Federal Credit Union
01.2022 - Current
Security Specialist
Navy Federal Credit Union
01.2021 - 01.2022
Security Officer
Navy Federal Credit Union
01.2019 - 01.2021
Investigation Specialist II
Department of Business and Professional Regulation