Amber Beaulieu
West Branch,IL
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service excellence. Proven ability to enhance sales through effective cash handling and team collaboration. Recognized for developing and fostering customer relationships, resulting in increased loyalty and repeat business.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iowa Veterinary Specialties
Des Moines, IA
08.2024 - 01.2026
- Resolved customer inquiries regarding veterinary services and appointment scheduling.
- Managed client records using electronic health record systems for accuracy and efficiency.
- Provided education on pet care, fostering strong client relationships and trust.
- Coordinated with veterinary staff to ensure seamless service delivery and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Torrid
Vernon Hills, IL
05.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided personalized service.
- Maintained accurate cash drawer, ensuring accountability throughout shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Managed inventory levels, restocking merchandise as needed to enhance sales floor presentation.
Sales Associate
Petsmart
Vernon Hills, IL
08.2022 - 05.2023
- Provided daily care for pets, ensuring health and well-being through proper feeding and exercise.
- Assisted customers with product selection, demonstrating knowledge of pet nutrition and behavior.
- Maintained cleanliness of facility, following safety protocols to ensure a hygienic environment for pets.
- Developed positive relationships with customers, fostering trust and repeat business through excellent service.
Senior Bookseller
Barbara’s Bookstore
Vernon Hills, IL
01.2020 - 08.2022
- Mentored junior booksellers to enhance customer service and sales techniques.
- Developed engaging book displays to attract customers and promote new releases.
- Managed inventory control systems, ensuring accurate stock levels and timely reorders.
- Facilitated author events and book signings, enhancing community engagement and store visibility.
- Established a loyal customer base with regular communication about upcoming events, promotions, and new releases.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Team collaboration
- Customer service excellence
- Data entry
- Computer proficiency
- Pet care
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Iowa Veterinary Specialties
08.2024 - 01.2026
Cashier
Torrid
05.2023 - 06.2024
Sales Associate
Petsmart
08.2022 - 05.2023
Senior Bookseller
Barbara’s Bookstore
01.2020 - 08.2022
High School Diploma -
Penn Foster Career School