Hi, I’m
Amber Bedi
Milton,FL
Summary
Experienced Communications Manager, accredited in public relations, with the skill to provide engaging and valuable internal and external communications for employees and customers. Extensive experience working with an Incident Command Team as a Public Information Officer in both practice and real-world situations to manage the crisis, reputation issues and disaster responses effectively. Calm under pressure, creative problem solver, committed to a lifetime of new experiences, learning and personal improvement.
Overview
24
years of professional experience
1
Certification
Work History
Mt. Ascutney Hospital/Dartmouth Health
Communications Manager
2014.06 - Current (10 years & 3 months)
Job overview
- Provide ongoing efforts to promote the hospital internally and externally and work to create positive community awareness, acting as the hospital’s brand ambassador, ensuring consistent branding and messaging as outlined in the department’s strategic plan, and monitoring the completion of the goals within.
- Create and maintain the department budget of $500,000 and budgets of the outside contracted firms and provide supervision of staff and volunteers.
- Oversee all sponsorship activities and lead successful fundraising appeals and publicity events.
- Be aware of opportunities for and arrange for or write press releases and media advisories.
- Act as media contact for all outside inquiries, pitch stories to publishers.
- Act as Public Information Officer serving on the Emergency Response Team. Produce and maintain templates, policies and procedures, attend drills and trainings, mentor and train backup staff for the role.
- Take the lead providing crisis communications to support the Sr. Leadership team in all employee relations, risk and violence situations, building operations, healthcare virus crisis, public affairs, technology, health care protected information, security and reputation issues. Collaborate with legal team for successful resolutions as needed.
- Negotiate favorable contracts with external vendors for services such as event planning or graphic design, reducing overall project costs while maintaining high-quality results.
- Create and maintain department policies, procedures and job aids.
- Manage technical support, content and development of the Hospital’s external website.
- Act as managing editor for all publications, facility signage, advertising, newsletters, videography and photography.
- Lead the promotional efforts of all new providers, programs and services.
- Represent the hospital as liaison for internal communications and integration projects with the Dartmouth Health system.
Mt. Ascutney Hospital
Marketing and Development Coordinator
2011.10 - 2014.06 (2 years & 8 months)
Job overview
- Coordinate all marketing, advertising, community engagement and public relations activities for the Hospital.
- Provide crisis communications support, and act as the Hospital's Public Information Officer for Emergency Management team.
- Manage the Development department donor database, Raiser’s Edge, oversee the receipt and thank-you letter process and coordinate fundraising events in collaboration with the Development Director.
SELF EMPLOYMENT/IndEPENDENT CONTRACTOR
2004.03 - 2013.10 (9 years & 7 months)
Job overview
- Grant writing and management of technology grants for Springfield, VT School District and established and managed for Patagonia, AZ School District.
New England Kurn Hattin Homes
Development Office Manager
2009.08 - 2011.10 (2 years & 2 months)
Job overview
- Manage donor database, act as assistant editor for publications, and manage all public events, fundraising projects, and mailings.
- Hire and supervise staff and volunteers.
- Serve on the Emergency Operations Committee.
- Develop, streamline, maintain and update office procedures, departmental budget, purchasing, inventory, website, and archival collection; act as liaison for alums and donors and provide tours to interested guests and potential donors.
- Establish and manage the school E-Rate Technology grant.
- Establish historical archives with policies and procedures for use.
- Take photographs to promote the organization and act as backup for writing press releases.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve personnel's overall performance.
- Design, print and distribute advertising and promotional materials for events and solicitations.
Vermont Telephone
internet support technician
2006.03 - 2009.10 (3 years & 7 months)
Job overview
- Part-time hybrid ISP office and home position providing clients with support in accessing internet services
- Front-line troubleshooting included issues with hardware, software, browser and underground equipment and utilities.
Springfield School District
IT Tech Support and Building Secretary
2004.07 - 2006.05 (1 year & 10 months)
Job overview
- Provide students with internet safety training, digital camera and web page creation classes.
- Assist with computer (MAC) workstation hardware assembly and deployment.
- Maintain student records, process IEP records, coordinate meetings, and assist the lead teacher/principal of Precision Valley Alternative HS.
- Manage District’s E-Rate technology grant.
Springfield School District
Assistant to the Superintendent
2002.08 - 2006.05 (3 years & 9 months)
Job overview
- Assist the Superintendent with all personnel issues and teacher contract communication throughout the school district, including recruiting and hiring teachers and administrators.
- Prepare ads and work with media for announcements, events and meetings.
- Collaborate and strategize around public perception and teacher relations, prepare media communications for union/labor disputes, parent/student complaints and lawsuits, and school budget community education before town vote.
- Maintain educator licensure, prepare letters and contracts, attend and record minutes at board meetings, prepare and deliver presentations to staff, and design and manage multiple databases.
- Research, compile information and develop publications and reports for the Town, State and District staff using desktop publishing.
- Manage the Superintendent’s budget and process all purchase orders and invoices.
- Manage the district email system, server, and the E-Rate technology grant, and promote the school and its activities and services on its website.
- Maintain accurate records of personnel matters, ensuring confidentiality and compliance with legal requirements.
Springfield School District
Database Manager/Central Office Secretary
2000.08 - 2002.08 (2 years)
Job overview
- Support position for the Director of Curriculum, Instruction, and Assessment and the Director of Fiscal Services: technical computer, clerical and federal grant work
- Manage District’s E-Rate technology grant, research and apply for new grants, support coordination of existing federal title and state grants.
Education
Springfield High School , Springfield, VT
High School Diploma
Skills
- Crisis Communications
- Internal Communications
- External Communications
- Media Communications
- Team Leadership
- Project Management
- Policy Implementation
- Marketing
- Employee Coaching and Mentoring
- Documentation And Reporting
- Press releases
- Negotiating
Education Training
- Springfield High School, Springfield, VT, graduate
- Community College of VT classes completed: HTML/Web Site Design & Management I/II, Intro to Psychology, Intro to Human Services, Human Growth & Development, Drawing II, Intro to Nutrition, English Composition
- Management School, two-year course, Cough, Inc.
- Purchasing Law, one-year course, Laidlaw Corp.
- Managing Multiple Priorities, 2-day seminar, Fred Pryor Seminars
- The Art of Delegation, 2-day seminar, Fred Pryor Seminars
- The Power of Negotiation, 2-day seminar, Fred Pryor Seminars
- C.A.R.E.’s, customer service, 2-year course, Browning-Ferris, MD
- ACT customer service, 1-year course, Browning-Ferris, MD
- Residential Mgmt Sys, Annapolis, MD, Browning-Ferris MD
- Driver Safety, 2-year course (Classroom Instructor), Browning-Ferris VT
- Professional Selling Skills, 1-week course, Learning International
- Microsoft PowerPoint and Excel, 1-day workshop
- Navigating the Internet, 3-hr workshop, River Valley Tech Center
- FirstClass Administrator Training, 3-day certification, Kannon Comm.
- Microsoft Access Data Base Modules I & II, Hyslop Assoc., Laconia, NH
- FirstClass Designer Class, Web & Forms 3-day cert., Kannon Comm.
- Photoshop for Windows, 1-day workshop
- Modern Real Estate, 9-week training course, Maisiello Group
- National Real Estate Exam & VT licensed agent 2006-2010
- Lending Practices, 1-day seminar, GreenPoint Credit Corp.
- Credit Repair, Training and Implementation, Conseco Credit Corp.
- Walter Rice Real Estate, 40-hour pre-licensure course for VT
- Rob Caulkins School of Real Estate, 40-hour pre-licensure for NH
- Ethics and the Law, multiple 3-credit courses, Randy Mayhew, Esq.
- MOAB Training 3-day class, Springfield HS (Managing Aggressive and Violent Behavior)
- Digital Photography, 1 semester, River Valley Tech Center
- Website Design & Management, Dreamweaver, River Valley Tech Center
- DonorPerfect DataBase Management, 5-day workshop, Washington, DC
- DonorPerfect Advanced DataBase Management, 2-day workshop, Atlantic City, NJ
- Adobe Creative Suite, 1-day workshop, SkillPath Seminars
- Floyd Wickman – 80-hour professional sales training
- Social Media for Disaster/1-day FEMA training
- Multiple disaster response drills, formal online and in-person training (FEMA, Red Cross and Department of Homeland Security, est 500 hours)
- Self-Defense for Women, Windsor Police Department
- APR Online Study Course, Point-to-Point Productions/1 year
- Lean Six Sigma – Yellow Belt Training/2 weeks
Affiliations
- Public Relations Society of America, Member
- Association of Fundraising Professionals (AFP) Former Member
Certifications
- Advanced Public Information Officer/ Disaster Preparedness, FEMA certificate
Software Applications Platforms
- Microsoft Office Suite (Publisher, Word, Excel, PowerPoint)
- Adobe Creative Suite (InDesign/Photoshop/Lightroom)
- Canva
- Outlook
- WebEx/Zoom/Teams
- Donor Perfect
- Raiser’s Edge
- ACT
- Basecamp
- MailChimp
- Monday.com
- Bridge24
- Dreamweaver
- Drupal
- Wordpress
- FrontPage
- Smartsheets
- Sprout
- FirstClass
- QuarkXPress
- Windows
- Mac
Career Overview
I have held long-term jobs in the healthcare, education and real estate fields in both supervisory and independent capacities. My emphasis has been on communications, sales and marketing, publishing, digital technology and client services, with a special interest in nonprofits. My areas of strength include project management, problem-solving, crisis communications and relationship building.
References
Available upon request
Certification
Accreditation in Public Relations (APR), Public Relations Society of America, 2016-Current
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