Amber Bender
Pittsburgh,PA
Summary
Dedicated professional with demonstrated strengths in customer service, and time management. Quick to troubleshoot problems and build successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
UPMC Magee Women's Hospital
Pittsburgh, PA
12.2018 - Current
- Kept ready stock of available items for Operating Rooms based on schedule by effectively organizing time, equipment and supplies.
- Set up trays based on surgeons' instructions and typical needs of each procedure.
- Verified proper functioning of equipment with routine inspections and tests.
- Helped prepare Operating Rooms with thorough cleaning between procedures.
Collection Specialist
Cardworks
Pittsburgh, PA
09.2016 - 12.2018
- Managed a portfolio of accounts receivable.
- Negotiated payment terms and resolved delinquent accounts.
- Followed up on outstanding invoices and tracked payments.
- Provided customer service to patients and insurance companies.
Supervisor
Customer Contact Incorporated
Pittsburgh, PA
09.2006 - 09.2016
- Responsible for managing call floor and employees
- Tracked employee performance to determine areas of strength and improvement.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Fostered positive team environment by recognizing and reinforcing individual and team accomplishments.
Education
High School Diploma -
Pittsburgh Carrick High School
Pittsburgh, PA06.2006
Skills
- Customer Service
- Management
- Communication
- Computer Skills
- Problem Solving
- Time Management
Certification
- Certified Registered Central Service Technician
Timeline
Sterile Processing Technician
UPMC Magee Women's Hospital
12.2018 - Current
Collection Specialist
Cardworks
09.2016 - 12.2018
Supervisor
Customer Contact Incorporated
09.2006 - 09.2016
High School Diploma -
Pittsburgh Carrick High School