AMBER BENSON
Hibbing,MN
Summary
Dependable (pursuing) licensed social worker with over 15+ years of administrative, secretarial, and customer service experience in fields including healthcare and non-profit workplaces. Hardworking and self-motivated individual skilled in teamwork, empathy, and responsibility with the desire to help clients achieve self-determination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Work Intern
JET (Job Empowerment Training)-MN Career Force
Virginia, MN
01.2022 - Current
- Offer community resource guidance to clients to meet family needs for assistance.
- Conduct outreach to local referral sources to build strong partnerships for supportive services.
- Perform client screenings and accurately record data in case files to facilitate clinical case coordination services and case management duties.
- Offer employment counseling and provide referrals to community outreach programs to help clients gain independence.
- Edit letters and written material for correspondence.
- Maintain files and control records to show correspondence activities.
Administrative Assistant
The Mesabi Radial Tire Company
Hibbing, MN
11.2019 - Current
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
- Process invoices and expenses and maintain/update records efficiently.
- Complete physical inventory counts of 50+ items monthly and yearly.
- Keep thorough documentation and records accurately with up-to-date data to prevent errors in processing or delivery.
- Utilize computer software to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
Customer Service Representative
Blue Cross and Blue Shield
Virginia, MN
01.2018 - 10.2019
- Answered/documented approximately 30-50 incoming calls/day with speed and accuracy
- Explained insurance policy benefits/details to members and providers
- Researched claims and provided solutions
- Assisted members with choosing health insurance plans
- Provided assistance in explaining member’s billing questions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems.
Receptionist/Secretary
Abundant Life Church
Hibbing, MN
06.2013 - 12.2017
- Welcomed people upon arrival
- Answered telephones and transferred calls/Scheduled appointments
- Retrieved background checks while maintaining confidentiality
- Bulk mailings
- Board meeting preparation
- Event coordination
- Created and coordinated over 50+ volunteer schedules
Optician
Advanced Optical
, MN
05.2012 - 06.2013
- Answered telephones and directed calls accordingly
- Scheduled appointments
- Updated and maintained patient files
- Light insurance work
- Ordered office inventory
- Fulfilled customer orders for contacts and glasses with attention to details
- Instructed new contact lens wearers on application, care, and use
Education
Bachelor of Science - Social Work
University of Wisconsin-Superior
Superior, WI08.2022
Associate of Arts - Liberal Arts And General Studies
Hibbing Community College
Hibbing, MN05.2000
Skills
- Case records management
- Referrals and networking
- Client advocacy
- Interview coaching
- Case management
- Database Management
- Community resource knowledge
- Health insurance navigation
Certification
- 2 month Medicare supplement insurance plan training
- Medicare provider services training
- Social Work Licensure - State of MN [pending]- Expected date obtained: 08/2022
Timeline
Social Work Intern
JET (Job Empowerment Training)-MN Career Force
01.2022 - Current
Administrative Assistant
The Mesabi Radial Tire Company
11.2019 - Current
Customer Service Representative
Blue Cross and Blue Shield
01.2018 - 10.2019
Receptionist/Secretary
Abundant Life Church
06.2013 - 12.2017
Optician
Advanced Optical
05.2012 - 06.2013
Bachelor of Science - Social Work
University of Wisconsin-Superior
Associate of Arts - Liberal Arts And General Studies
Hibbing Community College
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