Summary
Overview
Work History
Education
Skills
I'm really into fitness and nutrition. And like to be artsy.
Timeline
Generic

Amber Berube

Sandown,New Hampshire

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in Retail/customer service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

4
4
years of professional experience

Work History

Team Leader-Floor Manager

GUESS Factory
Merrimack, NH
09.2019 - 06.2020
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Sales Associate- Front End Supervisor- Team Lead

Party City
Nashua, NH
10.2015 - 04.2019
  • Monitored cash drawers in 3 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Managed customer service duties by greeting over 20 customers daily and informing customers about products.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.

Education

High School Diploma -

Nashua High School North
Nashua, NH
06.2015

Skills

  • Maintaining Clean Work Areas
  • Team Management Understanding
  • Identifying Opportunities
  • Shipment Preparation
  • Storage Organization
  • Credits and Refunds
  • Cash Register Operation
  • Customer Service and Assistance
  • Till Counting
  • Managing Props
  • Environmental Policy
  • Customer Service
  • Greet Guests
  • Managing Terminations
  • Managing Cash Register
  • Employee Coaching and Motivation
  • Managing Employee Relations

I'm really into fitness and nutrition. And like to be artsy.

One of my priorities with my free time is going to the gym. Another priority is doing something creative. My favorite is making things with epoxy and resin. I'v recently got into painting and have been trying new techniques.

Timeline

Team Leader-Floor Manager

GUESS Factory
09.2019 - 06.2020

Sales Associate- Front End Supervisor- Team Lead

Party City
10.2015 - 04.2019

High School Diploma -

Nashua High School North

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Amber Berube