Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Grados

Lawrenceville,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Team Leader Manager

Chick-fil-A
Lawrenceville, GA
01.2022 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Increased productivity and revenue streams through effective change management practices.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Trained various employees so that they would exceed in the position they were in.
  • Distributed and briefed code of conduct to players, families and staff.
  • Led multiple shifts to make sure that the day went smoothly for all team members.

Sales Associate

Pandora Jewelry
Buford, GA
09.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.
  • Tracked stock using company inventory management software.

Secretary

Janifab Cleaning Services
Lawrenceville, GA
05.2021 - 08.2021
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Reviewed and balanced daily bank deposits and deposit report.

Team Member

Chick-fil-A
Lawrenceville , GA
08.2020 - 05.2021
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Chick-fil-A
Lawrenceville, GA
04.2019 - 03.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.

Education

No Degree - Business Management

Georgia Gwinnett College
Lawrenceville, GA

High School Diploma -

Collins Hill High School
Suwanee, GA
05.2021

Skills

  • Maintaining Clean Work Areas
  • Quality Assurance Training
  • Team Management Understanding
  • Managing Production Teams
  • Individual Trainings
  • Scheduling and Coordinating
  • Identifying Opportunities
  • Work Assignments

Languages

Spanish
Native or Bilingual

Timeline

Team Leader Manager

Chick-fil-A
01.2022 - Current

Sales Associate

Pandora Jewelry
09.2021 - 01.2022

Secretary

Janifab Cleaning Services
05.2021 - 08.2021

Team Member

Chick-fil-A
08.2020 - 05.2021

Team Member

Chick-fil-A
04.2019 - 03.2020

No Degree - Business Management

Georgia Gwinnett College

High School Diploma -

Collins Hill High School

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