Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Amber Bickford

Arab

Summary

Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

HEMSI
02.2019 - Current
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Server/ Bartender

Fire Grill 231
03.2017 - 06.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/ Bartender

Somewhere on The Lake
09.2011 - 03.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Office Manager/ Warehouse Manager/Warranty Administrator

Detroit Radiator Corp.
08.2010 - 09.2011
  • Balance petty cash, company credit cards, and company fuel card at the end of every month for our Alabama office
  • Maintain receipts for all of the company expenses in our Alabama office
  • Inventory control- pull inventory counts for all product in our Alabama warehouse, count, research, and reconcile all inventory variations
  • Order all of the supplies for our Alabama office including, paper, cleaning supplies, break room supplies, and other general office supplies
  • Provide a high standard of customer service for all customers calling with questions regarding pending credits and returns as well as assisting our accounting department with researching customer accounts and balances
  • Schedule all parts and process all appropriate paperwork that need to be returned to Detroit Radiator for warranty or return to stock using Fed Ex or other such freight carriers
  • I was also responsible for determining if the return would be best suited to return to our Michigan facility for testing or our Alabama facility
  • Notifying and coordinating with our Michigan warehouse team on all incoming shipments and returns to ensure proper and prompt processing
  • Coordinate and facilitate warranty issues and returns that may need to be returned to a vendor to ensure that Detroit Radiator receives proper credit for our customer’s warranty return
  • Processing customer credits for all returned parts in Michigan and Alabama in a timely manner
  • As office manager, I had duties to assist in the human resources and accounting department such as maintaining employee files with current information, processing in all new hires for our Alabama office, and processing all time cards for the Alabama office
  • File and maintain all freight claims for both the Alabama and the Michigan locations and follow through with claim agents to ensure proper payment for Detroit Radiator Corp
  • Was received for all damaged product
  • Assist in answering phones, filing, creating spreadsheets and email notifications for the company
  • Ensure that all warehouse staff were following proper safety procedures and guidelines that would allow us to maintain a safe work environment
  • The majority of my job consists of prioritizing, organizing, multi-tasking and the ability to meet project deadlines
  • Coordinate with accounting department in our Michigan office to ensure that all outstanding bills for our Alabama location have been paid in a timely manner
  • Coordinate with our Alabama building landlord on any maintenance issues that come about and need to be addressed
  • Making travel arrangements for all staff members and management
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

911 Emergency Dispatcher

Marshall County 911
01.2005 - 01.2007
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Read system maps and caller information, and documented details in system.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Proved successful working within tight deadlines and a fast-paced environment.

Bank Teller

Regions Bank
06.2000 - 03.2002
  • My position as teller for Regions Bank required me to get to know my customers and their needs within the brief contact I had with them
  • I was required to suggest banking products and promotions that a customer may need to help better their financial status as well as prepare them for the future
  • I was responsible for making sure my cash transactions balanced at the end of the day
  • I also had additional duties such as running deposits that were dropped in the night drop, balancing and restocking the ATM, as well as being the vault teller at times which consisted of planning for how much money was needed to be ordered for our branch as well as what we could ship out for that week
  • I also attended several banking classes and received certificates in classes on terrorism, customer service, supervisory, and management

Bookkeeper

Community Bank Headquarters
01.1998 - 01.2000
  • In charge of running all transactions for all bank locations through proof to make sure each teller balanced and that there were no errors made
  • Was also required to file bank statements for mailing at the end of each month
  • Also worked with the research department to look up previous bank statements for customers and try to resolve discrepancies
  • Had secretarial duties such as answering multi line phones and directing them to the proper personnel as well as taking messages

Education

Bachelor of Science - Criminal Justice/ Public Safetly & Health Admin.

Athens State University
Athens, AL
05-2010

Associate of Applied Science - Criminal Justice, Public Safety And Health Administration

Wallace State Community College
Hanceville, AL
05-2007

Skills

  • Patience and tolerance
  • Memory retention
  • Prioritization
  • Typing speed 60-80 wpm
  • Problem-solving
  • Critical thinking
  • Works Well Under Pressure
  • Teamwork and collaboration
  • CPR and First Aid
  • Emergency medical dispatch (EMD)
  • Communications training officer (CTO)
  • Multitasking

Certification

  • EMD - Emergency Medical Dispatch
  • CTO - Communications Training Officer

Software

Microsoft Office

CAD/ Idispatch

Timeline

911 Emergency Dispatcher

HEMSI
02.2019 - Current

Server/ Bartender

Fire Grill 231
03.2017 - 06.2019

Server/ Bartender

Somewhere on The Lake
09.2011 - 03.2017

Office Manager/ Warehouse Manager/Warranty Administrator

Detroit Radiator Corp.
08.2010 - 09.2011

911 Emergency Dispatcher

Marshall County 911
01.2005 - 01.2007

Bank Teller

Regions Bank
06.2000 - 03.2002

Bookkeeper

Community Bank Headquarters
01.1998 - 01.2000

Bachelor of Science - Criminal Justice/ Public Safetly & Health Admin.

Athens State University

Associate of Applied Science - Criminal Justice, Public Safety And Health Administration

Wallace State Community College

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Amber Bickford