Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Kayla Glass

Janesville,WI

Summary

Committed professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.

Overview

14
14
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Rock County Communications
10.2021 - Current
  • Manage multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintain high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Receiving 911 and non-emergency calls while dispatching calls to appropriate agencies and officers on duty.
  • Handling challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Provide critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrives on scene.
  • Promote a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Certified trainer for new hires.
  • Received 2 life saving awards for giving CPR instructions on cardiac events as well as a "Stork" award for giving medical instructions to deliver a baby.

SWAT Operator

City of Beloit Police Department
03.2019 - 07.2021
  • Assisted in the recruitment and selection process for new SWAT members, identifying top candidates based on skills, experience, and aptitude for teamwork.
  • Ensured mission success by consistently adhering to established safety protocols and tactical guidelines.
  • Responded swiftly to high-stakes situations including barricaded subjects, high-risk search warrants execution, armed subjects.
  • Collaborated with fellow SWAT operators during after-action reviews, identifying areas for improvement and implementing necessary changes to enhance team performance.
  • Maintained a strong working knowledge of specialized equipment, such as breaching tools, ballistic shields, and less-lethal weapons systems.

Police Officer

City of Beloit Police Department
04.2015 - 07.2021
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Secured crime scenes, gathered evidence, apprehended offenders, conducted interviews and interrogations.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.

Waitress and Bartender

Famous Dave's
05.2014 - 04.2015
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Cashier

Toys R Us
11.2010 - 02.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes and aisles.

Education

Associates Degree - Criminal Justice

Blackhawk Technical College
Janesville, WI
12.2014

Skills

  • Stress Management
  • Effective Memory Retention
  • Environmental Awareness
  • Multitasking Proficiency
  • Professional Phone Communication
  • Problem-solving
  • Critical thinking
  • Collaborative Teamwork
  • Coaching and mentoring
  • Technical Proficiency
  • Map reading skills

Training


  • Crisis Intervention Training
  • Interview/Report Writing
  • EBDM Mental Health Flagging
  • Leadership in Police Organizations (LPO)
  • APCO Certified Training Officer
  • APCO Emergency Medical Dispatch
  • Wisconsin TIME basic and advanced

Certification

  • APCO Emergency Medical Dispatch
  • APCO Certified Training Officer
  • Wisconsin TIME Basic and Advanced
  • American Heart Association- CPR

Timeline

911 Emergency Dispatcher

Rock County Communications
10.2021 - Current

SWAT Operator

City of Beloit Police Department
03.2019 - 07.2021

Police Officer

City of Beloit Police Department
04.2015 - 07.2021

Waitress and Bartender

Famous Dave's
05.2014 - 04.2015

Cashier

Toys R Us
11.2010 - 02.2011

Associates Degree - Criminal Justice

Blackhawk Technical College

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Kayla Glass