JENESSA THORNTON
St George
Summary
Seasoned 911 Emergency Dispatcher from Uintah Basin, adept at crisis management and information gathering. Excelled in prioritizing emergency calls and providing life-saving instructions, showcasing exceptional multitasking and empathy skills. Proven track record in high-stakes decision-making and teamwork, ensuring rapid response and support in critical situations. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
St George Communications
03.2022 - Current
- Effectively monitored radio traffic and maintained contact with field units during active incidents
- Demonstrated ability to quickly assess emergency situations and provide appropriate instructions
- Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly
- Experienced in providing emotional support to callers during crisis situations
- Proficient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment
- In-depth knowledge of local geography to determine the most efficient route for responding units
- Adaptable approach when dealing with challenging individuals or unexpected scenarios
- Expertise in accurately entering data into multiple databases while communicating with callers
911 Emergency Dispatcher
Provo Communications
06.2020 - 02.2022
911 Emergency Dispatcher
Uintah Basin Consolidated Communications Center
10.2009 - 05.2020
- Displayed strong problem-solving capabilities by identifying potential hazards or threats and providing effective solutions
- Effectively monitored radio traffic and maintained contact with field units during active incidents
- Demonstrated ability to quickly assess emergency situations and provide appropriate instructions
- Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly
- Adaptable approach when dealing with challenging individuals or unexpected scenarios
- Proficient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment
- Maintained composure under pressure while managing high volume of incoming calls simultaneously
- Maintained calm and professional demeanor during high-pressure situations
- Reacted immediately and appropriately to emergency and crisis situations
- Entered essential caller information in computer-aided dispatch system
- Relayed relevant information to fire, EMS dispatch, or law enforcement professionals
- Initiated calls for service utilizing appropriate protocols
- Dispatched for over 40 different agencies
- Experienced in providing emotional support to callers during crisis situations
- Adept at gathering pertinent information from distressed callers in a calm and professional manner
- Provided special instructions, hazard information and additional information to police officers and other stakeholders
- Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles
- Provided emergency medical instructions to callers
Education
High School Diploma -
Uintah High School
05-2009
Skills
- Situational Awareness
- Teamwork and Collaboration
- Time Management
- Active listening
- Empathy and Compassion
- Multitasking Abilities
- Stress Management
- Decision Making
- Typing Speed
- Crisis Management
- Interpersonal Skills
Accomplishments
-I created a mentor program for new in coming applicants to help them feel welcome and apart of the team prior to onboarding.
- I Assisted in creating a lateral training program for the center
-I am apart of the Mindbase program to assist employees in taking care of themselves and checking in on them.
Certification
- Emergency Medical Dispatcher Certification (EMD)
- CPR
- Communications Training Officer (CTO)
- Crisis Intervention Team (CIT)
- POST
References
References available upon request
Awards
- Dispatcher of the Year award 2017
- Dispatcher of the year award 2021
- Customer Service award
- Life saving award 2024
Timeline
911 Emergency Dispatcher
St George Communications
03.2022 - Current
911 Emergency Dispatcher
Provo Communications
06.2020 - 02.2022
911 Emergency Dispatcher
Uintah Basin Consolidated Communications Center
10.2009 - 05.2020
High School Diploma -
Uintah High School
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